Technical Account Manager

Catalyst East Solutions, based in Austin, TX, seeks a Technical Account Manager for a  position. This role involves managing client relationships and ensuring the successful implementation of cloud-based healthcare solutions. The salary is negotiable, and the position is open until November 22, 2026.

The Technical Account Manager will oversee client projects, provide technical support, and ensure the smooth operation of our software. You will collaborate with clients to understand their needs, offer solutions, and monitor system performance. Your role will also include training end-users and troubleshooting issues.

You will work in a collaborative environment with a team of software developers, sales representatives, and customer support staff. The office is located in Austin, TX, where you will have the opportunity to contribute to a growing company in the healthcare technology sector.

The salary is negotiable, and the company offers a comprehensive benefits package that includes health insurance, retirement plans, and professional development opportunities. The health insurance covers a range of medical services, including doctor visits, hospital stays, and prescription medications. The retirement plans provide employees with the opportunity to save for their future, with options such as a 401(k) or a pension plan, depending on the company's structure.

Professional development opportunities allow employees to enhance their skills and advance their careers through training programs, workshops, and access to online learning resources. These benefits are subject to change based on the company's policies and may be adjusted to reflect the evolving needs of the organization and its employees.

To be successful in this role, you should have a bachelor's degree in computer science, information technology, or a related field. You should also have experience in technical account management, software implementation, and customer relationship management. Familiarity with cloud-based solutions and healthcare industry standards is a plus.

Manage key client relationships to ensure high levels of satisfaction and retention

Provide technical expertise and support to clients, addressing their needs and resolving issues promptly

Collaborate with the sales and product teams to understand client requirements and propose suitable solutions

Monitor client usage and performance, identifying opportunities for improvement and growth

Act as a liaison between the client and the internal teams, ensuring clear communication and alignment of goals

Bachelor's degree in a related field or equivalent experience3+ years of experience in a technical account management role within the software industry

Strong understanding of cloud-based solutions and healthcare technology

Excellent communication and interpersonal skills

Proven ability to build and maintain strong client relationships