Solutions Architect

Home Office - IT Full Time Exempt Remote, US

Salary Range: $ To $ Annually

The Solutions Architect (Student Information System) is responsible for the support, configuration, and optimization of the organization’s Student Information System (SIS) and related modules (Legacy/Desktop, Portal, Web Application, and Security Console). This role partners with functional leaders and IT teams to translate operational needs into secure and supportable SIS configurations, ensure consistent and accurate system outcomes, and drive continuous improvement through process alignment, testing, training, and release readiness.

The role serves as a key point of contact for escalations and works closely with vendors/internal business partners to maintain high service quality and stakeholder satisfaction.

Key Responsibilities

I. SIS administration, configuration, and operational enablement

Serve as an application administrator for the SIS platform and supporting tools (Legacy/Desktop, Portal, Web Application, and Web App Security Console).

Manage role-based access, permissions, and user provisioning; partner with security/IT teams to align access to policy.

Recommend, maintain, and update SIS Global, Campus, and List Item configuration; document configuration standards and rationale.

Engage with functional teams (Admissions, Academics, Student Accounts, Financial Aid, Career Services) to align SIS configuration with business processes.

II. Requirements facilitation and solution design (configuration-focused)

Facilitate requirements discussions with business users and decision makers; translate concepts into clear written requirements.

Recommend SIS settings and propose business solutions where appropriate, balancing compliance, usability, and operational risk.

Identify opportunities to reduce processing inaccuracies/inefficiencies; plan and implement SIS optimizations and standardization efforts.

Produce user guides, templates, and job aids to support consistent execution across teams.

III. Support, troubleshooting, and escalations

Provide day-to-day support for SIS issues; research and resolve configuration/workflow issues and coordinate defect resolution with vendors/technical teams.

Ensure outputs are consistent and accurate; troubleshoot issues as they arise and implement corrective actions.

Maintain a knowledge management repository through formal and informal contributions; promote knowledge sharing and reuse.

Assist with escalated stakeholder issues and communicate resolution plans, risks, and timelines.

IV. Change management, testing, upgrades, and training

Evaluate upcoming releases and recommend adoption of beneficial SIS upgrades; communicate release impacts to stakeholders.

Develop and coordinate QA/UAT and regression testing for SIS changes, including end-user process validation.

Create and test end-user processes and procedures for the Security Console and SIS Web Application.

Coordinate a regular training calendar; deliver training and provide ad-hoc training as needed (including Legacy to Web migration support).

V. Financial Aid automation and compliance alignment

Support configuration related to Financial Aid Automation and Auto Awarding.

Apply knowledge of U.S. Department of Education standards and federal education regulations to guide SIS configuration impacting Federal Financial Aid.

Partner with Financial Aid stakeholders to validate configurations and outcomes for compliance and operational accuracy.

VI. Service delivery partnership and continuous improvement

Drive high stakeholder satisfaction through partnerships with service delivery resources, internal/external teams, and department leadership.

Provide configuration and solution guidance to internal/external resources and…