Senior Analyst, HRIS - ServiceNow HRSD Developer​/Administrator

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high‑performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

As a Senior Analyst, HRIS – Service Now HRSD Developer / Administrator, you’ll be part of our HR Technology team working as a remote employee. You will support the design, configuration, enhancement, and ongoing administration of the Service Now HRSD module. The role focuses on delivering basic to medium complexity Service Now solutions independently, while also contributing to larger, more complex initiatives involving HR service delivery, case management, employee service center capabilities, workflows, knowledge content, lifecycle events, catalog items, governance, and employee data management.

This position also plays an important role in helping the organization stabilize the recent transition from Salesforce to Service Now. The ideal candidate combines strong Service Now HRSD experience with broader technical skills in scripting, reporting, automation, and platform administration, including Power Shell, Excel VBA, Power BI, Salesforce, and Azure Dev Ops. You’ll get to:

• Configure, administer, and support the Service Now HRSD module, including workflows, case management, employee service center, lifecycle events, knowledge content, and catalog items.
• Design, implement, and modify HRSD solutions that align with business requirements and improve HR service delivery processes.
• Deliver basic to medium complexity Service Now enhancements and development tasks independently, while supporting more complex initiatives with architectural guidance.
• Partner with Service Now architects, senior developers, HR, IT, and business stakeholders to gather requirements and translate them into scalable technical solutions.
• Lead analysts and provide guidance on more complex Service Now platform work requiring deeper technical expertise.
• Develop and maintain key Service Now components such as forms, Flow Designer automations, business rules, client scripts, UI policies, script includes, notifications, record producers, reports, and dashboards.
• Troubleshoot defects, configuration gaps, and process inefficiencies within HRSD and provide timely resolution.
• Support governance and employee data management within the Service Now HRSD platform.
• Create and maintain technical documentation, configuration documentation, process flows, and support materials for implemented solutions.
• Configure and enable Azure Dev Ops capabilities for work intake, backlog management, user stories, defect tracking, testing coordination, and release activities.
• Build supporting automation and reporting solutions using Power Shell, Excel Macros/VBA, and Power BI.
• Participate in testing, deployment planning, release validation, and post‑production support.
• Identify opportunities for process improvement, automation, regulatory compliance, and improved employee experience across HR service delivery operations.

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor’s degree in IT, Computer Science, Business Systems, HR Technology, or a related field, or equivalent practical experience.
• Hands‑o…