SVP, Agent Support Enablement

For our client, we are seeking a SVP, Agent Support Enablement to join the team of a leader in the Finance & Insurance space.

Location:

Remote

Compensation: $189,108 - $315,180 annually

• Develop and execute a comprehensive enablement strategy for support agents.
• Partner with senior stakeholders across various departments for alignment and scalability.
• Identify and implement platforms that enhance agent productivity and client satisfaction.
• Lead vendor selection and integration for support-related technologies.
• Collaborate with Learning & Development to design effective training programs for agents.
• Establish feedback loops to refine tools based on agent input and performance metrics.
• Use data analytics to identify and resolve pain points in the support journey.

• 10+ years in client service, operations, or enablement roles in financial services, ideally wealth management.
• Proven experience in leading large-scale technology implementations and change management.
• Strong grasp of client support workflows, CRM systems, and digital engagement tools.
• Exceptional leadership and communication skills with a focus on stakeholder management.
• Analytical mindset with a history of using KPIs and client feedback for decision-making.

• 401K matching
• Health benefits
• Employee stock options
• Paid time off
• Volunteer time off

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification- your background could be exactly what this team needs.