Director, Digital Experience Ecosystem
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IT/Tech
Job Description & How to Apply Below
Mylan Inc. Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.
We have been included on number of award lists that demonstrate the impact we are having. Every day, we rise to the challenge to make a difference and here’s how the Director, Digital Experience Ecosystem will make an impact:
The Director, Digital Experience Ecosystem Lead is responsible for the technology ownership, strategy, performance, and continuous evolution of the Digital Experience ecosystem, with a focus on Content Management Systems (CMS), web and digital channels, experience delivery, integrations, and supporting capabilities. Working closely with Commercial, Medical Affairs, Corporate Affairs and IT leadership, this role translates business and digital experience priorities into technology strategies, roadmaps, and scalable solutions.
Key responsibilities for this role include:
- Digital Experience Strategy & Business Partnership Serve as the primary technology partner for Digital Experiences, building strong partnerships across Commercial, Medical Affairs, Corporate Affairs, and other channel owners with shared priorities, clear accountability, and joint ownership of outcomes. Define and drive the technology strategy and roadmap for the Digital Experience ecosystem, balancing shared enterprise capabilities with the distinct business, customer, and regulatory needs of each function.
Translate business priorities, customer and stakeholder needs, and channel strategies into scalable technology capabilities and digital experiences. Provide strategic technology guidance and recommendations to support digital experience decisions, investments, and future capabilities across the enterprise. - Digital Experience Product & Ecosystem Management Own the technology strategy and lifecycle of Viatris' enterprise CMS/DXP capabilities. Lead the evolution of web and digital experience capabilities, including reusable components, templates, personalization, content delivery, and scalable global and local site experiences. Ensure digital experience platforms operate as an integrated ecosystem with effective architecture, APIs, integrations, data flows, analytics, and supporting services. Partner across Mar Tech, CRM, Data, Architecture, Security, Privacy, Compliance, and other technology teams to manage dependencies and deliver connected customer experiences.
Provide leadership and oversight across product prioritization, delivery, releases, enhancements, and ongoing platform lifecycle management. - Platform Operations & Partner Management Drive platform health, performance, availability, security, accessibility, operational readiness, and continuous improvement across the Digital Experience ecosystem. Establish consistent product governance, technology standards, performance measures, and operating practices through close partnership with business and technology stakeholders. Manage technology vendors, system integrators, and service providers, ensuring accountability for quality, performance, timelines, cost, and outcomes. Provide leadership across internal and external technical resources to resolve issues, manage platform dependencies, and support successful delivery across global markets.
- Value, Experience & Innovation Connect Digital Experience technology…
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