Systems Development Specialist; Tier 1 and 2

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1:
  Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated
  :
  All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

The Information and Communication Technology Section (ICTS) serves as a strategic enabler and innovation partner for the United Nations Volunteers (UNV), driving digital transformation across the organization. ICTS plays a pivotal role in fostering innovation, with a focus on artificial intelligence (AI), automation, and cutting-edge technologies to enhance operational efficiency and decision-making.

Our mandate extends beyond managing IT infrastructure, cloud platforms, and business applications. We collaborate closely with all sections of UNV as a trusted business partner, aligning technology with organizational goals. ICTS leads governance and strategy initiatives that ensure data security, regulatory compliance, and the implementation of robust digital governance frameworks.

Through a future-focused approach, ICTS drives key digital tracks, including Volunteer Management, Data Analytics, Cloud Computing, Service Management, Cybersecurity, ERP, Digital Advocacy, AI, and the creation of a modern digital workspace. We prioritize accessibility, seamless collaboration, and cyber-resilience, enabling UNV to optimize its volunteer management systems and deliver cutting-edge digital services. By focusing on innovation and strategic technology alignment, ICTS empowers the organization to scale its impact and amplify its mission in advancing global volunteerism.

UNV maintains its external facing content using Drupal and internal content using Sharepoint. Volunteer learning is offered through the eCampus platform based on Moodle The applications developer will be responsible for the full lifecycle of UNV applications:

• Elicit, analyze and validate business requirements related to application development;
• Develop software and infrastructure specifications of UNV systems;
• Develop and translate business requirements into application functionality, specifications, and test plans;
• Monitor infrastructural components of UNV applications and suggest options to improved designs;
• Liaise with UNV staff in relevant business units, external IT specialists, and provide specialized advice to users;
• Develop comprehensive system design diagrams, and clear user-facing release notes to streamline codebase maintenance and maintain solution continuity;
• Communicate efficiently with business focal points to align systems enhancement with business requirements, communicate on the implementation progress and develop user guidance materials;
• Apply rapid development and iterative prototyping to complex software problems.

• Develop and maintain UNV based applications;
• Develop codebase for new features and functionalities for UNV systems;
• Integrate UNV applications in a consistent manner (application integration, data integration, business rules integration);
• Perform impact analysis and change control and manages implementation of the changes;
• Coordinate with outsourced company developers about the requirements to the system changes/ development, security, accessibility, discussing technical issues and getting the solution as per agreed contracts;
• Ensure optimum technical performance of the system, upgrade or enhance existing functionalities, troubleshoot and provide continuing user support, including resolving problems (Tier III applications support);
• Maintain and administer the databases (MSSQL Server & MySQL);
• Maintain and administer the Web Servers (Linux, Apache, PHP) and cloud based applications;
• Provide training to the users on applications usage;
• Assist in the preparation of periodic and ad-hoc reports and statistics.

Perform…