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Major Incident Management Specialist; VA IT Ops

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Kentro
Full Time position Listed on 2026-11-14
Job specializations:
Salary/Wage Range or Industry Benchmark: 90000 - 140000 USD Yearly USD 90000.00 140000.00 YEAR

Job Description & How to Apply Below

Position: Major Incident Management Specialist (24/7 VA IT Ops)

Kentro in Austin, TX is hiring a Major Incident Management (MIM) Support Specialist to join the VA End User Support and Operations Monitoring contract. You will investigate and diagnose incidents, support rapid recovery, and collaborate with VA teams to optimize incident management processes.

The role requires 5+ years in Service Now/MIM, strong problem-solving and communication skills, and willingness to work shifts including holidays.

This position is for the Major Incident Management Specialist (24/7 VA IT Ops) role at Kentro.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Major Incident Management Specialist (24/7 VA IT Ops) role at Kentro, based in Austin, TX, United States.

We are looking to fill the Major Incident Management Specialist (24/7 VA IT Ops) position at Kentro in Austin, TX, United States.

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