Field Engineer : TX-Austin

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Ability to read and interpret electrical schematics.
• Strong mechanical and electrical aptitude.
• Excellent organizational and communication skills.
• Proficiency in creating detailed and accurate documentation.
• Problem-solving and analytical thinking.
• Customer-focused mindset with the ability to train effectively.

• Coordinate travel arrangements and scheduling with customers.
• Identify and order necessary components, tools, and hardware.
• Document installation planning activities in Jira.
• Ensure all preparatory documentation is ready before installation.

• Develop and communicate a clear field plan.
• Install and test systems to ensure functionality and compliance within specifications.
• Conduct user training sessions tailored to customer needs.

• Create detailed backups of ladder logic, system configurations, wiring diagrams, and programs.
• Compile photos and notes from the installation.
• Update and archive documentation for internal and customer reference.

• Respond to customer inquiries and issues promptly and effectively.
• Document and track customer support activities in Jira.
• Maintain accurate records of support interactions for troubleshooting and quality improvement.

• Assist in the implementation, maintenance, and troubleshooting of manufacturing technologies used within company facilities.
• Provide internal training sessions and documentation for staff utilizing these systems.
• Identify and recommend improvements to enhance the effectiveness of internal manufacturing technologies.
• Keep an eye on Support Channel.

Identify and working towards improving our preparation and execution processes and environment.

This role does require a willingness and ability to travel frequently. Averaging 50% Travel. With busy seasons, expect up to 75%

Pay based on experience.