Manager, WW AppleCare Supply Demand Planning

Austin, Texas, United States Operations and Supply Chain

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Service Supply Chain Organization at Apple Care is tasked with crafting the best service experience for all Apple customers. As a demand planning organization, we sit at the early stages of all Supply Chain and Operations activities. Our team provides material forecasts at various levels to help the Supply Chain Operations plan for parts to be available where our service customers are.

Our commitment to service customers starts when Apple sells the first unit to the customer and can last up to 10 years after we ship the last units. The purpose of this role is to provide timely and accurate forecasts with insights on demand, enabling effective decision-making.

As the manager for your Line of Business/es, you will play a key role coordinating your team to generate Service Demand forecasts in close collaboration with Service Supply Chain teams. To be successful, you will have a good understanding of various forecasting approaches, systems and drivers of forecast  this role, you will;

Manage team operations, set priorities, coordinate projects, and drive process improvements

Ensure forecasts are delivered accurately, on time, and shared with cross‑functional partners and leadership

Establish and facilitate robust review cycles to surface risks, find opportunities, and drive proactive mitigation strategies

Continuously challenge, validate, and refine forecasts to improve accuracy and deliver actionable demand signals for stakeholders

Leverage analytical skills, systems expertise, and attention to detail to manage complex operations at scale and drive continuous improvement

Inspire, mentor, and develop planners, fostering career growth and a culture of collaboration and innovation

• 8+ years experience in Demand Planning, Forecasting or supply chain management and experience leading cross-functional teams, projects, or direct reports
• Bachelor’s degree or equivalent in supply chain, engineering, finance or a related field
• Strong understanding of supply chain functions, standard methodologies, and overall eye for business
• Familiarity with demand planning applications or ERP systems
• Strong analytical and problem‑solving skills; comfort with large datasets and forecasting methodologies
• Results-driven with the ability to prioritize in fast paced situations and deliver outcomes across global, cross-functional teams
• Proven track record of problem-solving and improving processes by employing systems / automation
• Excellent communication and influencing skills, including experience presenting to senior leadership and aligning stakeholders

• Master’s degree or equivalent in supply chain management, engineering, finance or a related business/technical field
• Proven experience in high-tech and/or service operations with a focus on demand planning and forecasting
• Proficiency with advanced planning applications (e.g., o9, SAP APO, Oracle Demand Management, Kinaxis)

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .