Senior Customer Enablement Manager, GCM, Customer Enablement

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

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This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

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Location:

USA - VIRTUAL - US Texas

Division:
Solutions

Job Posting

Title:

Senior Customer Enablement Manager, GCM, Customer Enablement - 130057

Time Type:
Full Time

The Senior Customer Enablement Manager provides operational support and oversight across the customer account, acting as a direct link between Global Customer Management (GCM), the customer, and regional and local DSV operations.

The role is responsible for driving operational performance, standardization and visibility across the account while supporting customer requirements, strategic initiatives and continuous improvement. The Senior Customer Enablement Manager will partner closely with operations leadership to ensure priorities are understood, performance expectations are met and risks or issues are proactively managed and escalated.

• Act as a primary GCM point of contact for operational customer requests and provide visibility to GCM leadership on operational performance, risks and key activities.
• Build strong partnerships with regional and local operations leadership to ensure GCM and customer requirements are understood, implemented and sustained.
• Monitor operational KPIs, customer SLAs and key performance trends across locations.
• Support weekly, monthly and quarterly customer and internal operational reviews.
• Drive follow-up and accountability for operational actions, service issues and customer commitments.
• Partner with operations to identify root causes, corrective actions and continuous improvement opportunities.
• Support implementation of new sites, customer programs, operational changes and account-level initiatives.
• Promote standardization of processes, tools and operating practices across the account.
• Collaborate with Customer Enablement, Business Management, CoE and other functional teams to support account strategy and execution.
• Build and maintain strong relationships across DSV and the customer organization and appropriately escalated operational risks or performance gaps.
• Support strategic initiatives and account roadmaps, ensuring key activities are tracked and measured against customer objectives.

• Strong background in operations, supply chain, logistics, key account management or program management.
• Contract logistics and multi-site operational experience preferred.
• Demonstrated experience managing customer relationships and working across multiple functional and operational teams.
• Strong understanding of operational KPIs, service performance and continuous improvement.

• Strong communication and interpersonal skills with the ability to influence across organizational levels.
• Strong problem-solving and analytical capability.
• Ability to communicate clearly and effectively at both operational and executive levels.
• Results-oriented, proactive and comfortable working in a fast-paced customer environment.
• Strong organizational skills with a program-management mindset and ability to manage multiple priorities.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Bilingual skills (English/Spanish) preferred but not required

Mixed office and operational environment

Light Manual:
Occasional movement of items up to 20 lbs; frequent walking or standing.

Sustained…