Order Management Specialist
Listed on 2026-10-15
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Supply Chain/Logistics
Office Administrator/ Coordinator, Business Administration
Caffrey & Company | Austin, TX | Full-Time, In-Person
Caffrey & Company is looking for an experienced Order Management Specialist to manage client orders from order placement through final delivery and resolution.
This is a client-facing operations role within the interior design and luxury furnishings industry
. The ideal candidate has experience managing custom orders, coordinating with vendors and receivers, communicating directly with clients, and handling the many details that come with high-touch, made-to-order products.
This person is highly organized, proactive, detail-oriented, and an exceptional communicator. They take ownership of logistics, keep clients informed, anticipate issues, respond with urgency, and continually look for ways to improve how we work.
Caffrey & Company | Austin, TX | Full-Time, In-Person
Caffrey & Company is looking for an experienced Order Management Specialist to manage client orders from order placement through final delivery and resolution.
This is a client-facing operations role within the interior design and luxury furnishings industry
. The ideal candidate has experience managing custom orders, coordinating with vendors and receivers, communicating directly with clients, and handling the many details that come with high-touch, made-to-order products.
This person is highly organized, proactive, detail-oriented, and an exceptional communicator. They take ownership of logistics, keep clients informed, anticipate issues, respond with urgency, and continually look for ways to improve how we work.
Key Responsibilities- Manage client orders through production, shipping, receiving, delivery, and issue resolution.
- Proactively communicate order updates, delays, changes, and other time-sensitive information to clients.
- Polished, professional presence with the ability to communicate confidently and comfortably in a high-touch luxury client environment.
- Respond to client questions promptly and professionally, even when additional research is needed before providing a complete answer.
- Track open orders closely and follow up with vendors, freight partners, and receivers as needed.
- Update Net Suite with order status, shipping dates, tracking information, and other relevant details.
- Review freight rates and invoices for accuracy and resolve or elevate discrepancies.
- Manage damages, RAs, replacement orders, shipment discrepancies, and applicable credits through completion.
- Serve as Caffrey & Company’s internal logistics resource and support the team on freight, receiving, and delivery matters.
- Identify and vet trusted logistics, receiving, and delivery partners in other markets.
- Maintain clear, accurate order documentation and internal notes.
- Identify opportunities to improve workflows, communication, and processes to enhance the client experience and streamline operations.
- 2+ years of relevant experience in client-facing order management, interior design, furniture/home furnishings, luxury retail, custom products, showroom operations, or a similar high-touch service environment
- Experience managing multiple active client orders or projects from purchase through delivery
- Experience communicating directly with clients regarding order status, delays, problems, or changing timelines.
- Strong written and verbal communication skills
- Strong Apple/MacOS computer skills
- Ability to learn and work efficiently within systems such as Net Suite
- Must be available to work full-time, in person, in Austin, TX
Traditional supply chain, procurement, warehouse, manufacturing, or logistics experience alone is not sufficient for this role unless it includes significant client-facing order management experience.
Austin, TX | $68K–$75K, based on experience
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