Order Management Specialist

Order Management Specialist

Caffrey & Co is a trade-only luxury furniture showroom in Austin seeking an experienced Order Management Specialist to manage client orders from order placement through final delivery and resolution. This is a client-facing operations role for someone who is highly organized, proactive, detail-oriented, and an exceptional communicator. The right person will take ownership of logistics, keep clients informed, anticipate issues, respond with urgency, and look for ways to improve how we work.

Key responsibilities include:

• Managing orders through production, shipping, receiving, delivery, and issue resolution
• Proactively communicating updates, delays, and changes to clients
• Responding promptly and professionally to client questions
• Following up with vendors, freight partners, and receivers
• Updating Net Suite with order and shipping information
• Reviewing freight rates and invoices for accuracy
• Managing damages, RAs, replacement orders, discrepancies, and credits
• Serving as an internal logistics resource for the team
• Identifying and vetting trusted receiving and delivery partners in other markets
• Improving workflows and processes to create a better client experience

Success in this role means clients feel informed and supported, issues are identified early, follow-up is consistent, and orders are actively managed from start to finish.