Global Director of Partner Governance & Processes

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.##
** Job Description**##
** We are looking for a seasoned Global Director of Partner Governance & Processes to lead the development and execution of partner programs, operations, and tools—core pillars of our alliance strategy.
** This leader will play a critical role in shaping and measuring partner engagement, driving sales alignment, and enabling scalable performance across our ecosystem to support Sprinklr’s partner Go-to-Market success.  As a key member of the alliance leadership team, you will be responsible for ensuring seamless execution and measurable impact in a highly visible and cross-functional capacity, directly responsible for leading and optimizing the operational framework supporting our global partner ecosystem.

The Director will collaborate closely with global alliance leaders, regional stakeholders, and cross-functional teams to bring a disciplined, data-driven, and customer-obsessed approach through operational excellence and strategic enablement.
** Leadership & Strategic Direction
*** Serve as a key member of the global alliance leadership team, guiding strategy and ensuring operational alignment across regions.
* Drive strategic thinking and execution in a dynamic, fast-paced environment, balancing long-term vision with short-term impact.
* Champion a culture of excellence, collaboration, and customer-centricity across the global alliance organization.
* Lead the operational cadence for global alliances, including planning, reviews, and performance tracking.
* Collaborate with additional teams across Sprinklr (Sales, Sales Operations, Legal, IT, Marketing, Finance) to execute partner programs and initiatives that benefit our ecosystem and Go-to-Market.
** Operational Excellence & Execution
*** Design and implement scalable processes for performance tracking, enablement, and engagement.
* Develop reporting for executive leadership teams regarding partner bookings, revenue, pipeline.
* Mitigate partner governance risk by ensuring regulatory compliance and audits for certifications and product authorizations.
* Develop and manage policies, KPIs, resource allocation models, and operational frameworks to support global alliance growth.
* Partner with finance, sales, and marketing to lead global forecasting, pipeline management, and revenue attribution for alliances.
** Performance Metrics & Reporting
*** Establish and maintain robust performance metrics to measure the effectiveness of global alliance operations.
* Deliver actionable insights through data analysis and reporting to inform strategic decisions and drive partner success.
* Continuously optimize operational performance through feedback loops and process refinement.
** Who You Are**
* ** Strategic Operator**:
Proven ability to drive alignment across global teams and influence key decisions.
* ** Inspirational Leader**:
Strong communicator with a collaborative leadership style and high integrity.
* ** Customer & Partner Obsessed**:
Committed to delivering exceptional experiences and outcomes for partners and customers.
* ** Execution-Focused**:
Demonstrated success in translating strategy into action and measurable results.
* ** Global Mindset**:
Experience working across geographies and cultures, with a deep understanding of global business dynamics.
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* Skills & Experience:

*** 5+ years working in Sales Operations for a leading…