Retail Branch Area Operations Manager

Financial Staffing LLC provided pay range

This range is provided by Financial Staffing LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$95,000.00/yr - $/yr

• Exercises authority concerning hiring, staffing, training, performance appraisals, promotions, career development, salary actions and terminations of subordinate personnel.
• Maintains a high level of employee morale to minimize turnover and maximize customer service satisfaction.
• Manages all operations functions of the retail branch network, including audit, scheduling, ITM/ATM servicing, vault cash, compliance, dual control/security procedures, and safe deposit box management.
• Provides work direction and monitors branch float staff member performance and behaviors, to ensure high quality service practices, customer satisfaction, quality of communication, and branch efficiencies.
• Maintains a high level of product, process, procedure and technological knowledge and soft skills, and provides training and support to retail bankers and to branch support specialists to develop their knowledge and skills.
• Uses problem solving techniques, judgment, experience, and job knowledge for problem resolution.
• Accountable for compliance of departments and staff with bank policies, procedures, and regulatory requirements.
• Responsible for implementing, monitoring, and updating department service standards, department compensation incentive plans, department goals, and department strategic plan.

Daily contact with branch float personnel, retail branch employees, and other bank departments and managers. Occasional contact with auditors, examiners, vendors, and suppliers.

• Ten or more years of bank operations or retail experience, with at least five years of experience in a branch environment.
• Direct supervision of personnel experience.
• Comprehensive knowledge of banking rules and regulations.
• Excellent oral and written communication skills.
• Demonstrated experience in quality decision-making skills.
• Excellent customer service and interpersonal skills.
• Demonstrated leadership and coaching skills.
• Effective provider of training and coaching.
• Excellent time management and prioritization skills.
• Knowledge of various personal computer programs and various electronic communication channels. Proficient with internet, intranet, email, and other technologies.

• Familiar with the bank’s core accounting system.
• Ability to work independently and as a team.
• Comprehensive knowledge of various banking departments.
• Ability to effectively organize, plan, and delegate.

• Mid-Senior level

• Full-time

• Finance, Accounting/Auditing, and Management

• Banking and Financial Services