District Manager, West Texas

At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear‑piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone.

When we say piercing for all, we mean it. Everybody is invited to this ear party!

The Rowan District Manager of Studios will oversee the operations of Rowan studio locations within their designated region, playing a pivotal role in our continued expansion across the country. This position is responsible for leading and developing Studio Managers, with a strong focus on driving sales, enhancing the Rowan piercing experience, and maintaining Rowan’s high standards for customer service, safety, and operational efficiency.

The District Manager will ensure consistency across all studios by providing comprehensive sales training, coaching, and building high‑performing teams that are experts in both product knowledge and piercing. Consistent studio visits are required to maintain a strong presence, align with company objectives, and support growth and profitability. Additionally, the District Manager will drive new and repeat client engagement through local in‑store events, community partnerships, and clienteling efforts.

This role reports directly to a Regional General Manager. We are looking for an enthusiastic, customer‑obsessed District Manager to join our team and oversee our studios in West Texas!

• Lead, mentor, and develop Area and Studio Managers to ensure they meet performance standards, are equipped to manage their teams effectively, meet Rowan’s operational expectations, and cultivate a positive, customer‑centric studio culture.
• Provide regular, constructive feedback to Area and Studio Managers to help them improve their performance and leadership skills.
• Prioritize dedicated time to support studios facing challenges with employee retention and operational performance, providing guidance to elevate them to Rowan’s standards.
• Ensure that managers are effectively addressing and resolving employee issues in a timely manner, fostering a positive work environment and maintaining team morale.
• Guide managers on best practices for handling employee relations, including performance management, conflict resolution, and team development.
• Act as a resource for managers when dealing with complex employee issues, offering advice and support to ensure issues are handled in line with company policies and values.
• Monitor the handling of employee issues across studios to ensure consistency and adherence to Rowan's standards.

• Oversee the day‑to‑day operations of 5-12 studio locations, ensuring each location adheres to Rowan’s policies, procedures, and brand standards.
• Conduct regular 8 hour shift studio visits to assess performance, provide guidance, and ensure operational excellence.
• Analyze sales data, customer feedback, and operational reports to identify trends and areas for improvement; implement immediate feedback and corrective actions as necessary.
• Validate and track studios’ progress through Dashboard Checklists and take appropriate action.
• Ensure studios maintain a clean, safe, and welcoming environment that complies with health and safety regulations, particularly regarding piercing procedures.

• Drive sales growth and profitability across all locations by setting clear performance targets, monitoring progress, and implementing strategies to achieve goals.
• Work with Studio Managers to optimize product displays, manage inventory, and execute promotional activities that align with company goals.
• Monitor financial performance, manage budgets, and ensure that all locations operate within their financial targets.

• Customer‑obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and…