Senior Manager, Facilities

Develop and execute comprehensive facilities management strategies aligned with business objectives and growth plans

Lead annual facilities budget planning and capital expenditure forecasting for all locations

Oversee facility planning in collaboration with Real Estate and Construction teams

Create and maintain brand appropriate facility standards and protocols across all locations

Build scalable processes and SOPs

Manage facilities operations for 175+ retail locations, corporate office, distribution center, and third-party storage facilities. Manage ad hoc logistic needs associated with third-party storage facilities

Develop and manage national facilities maintenance programs for preventive and reactive maintenance.

Oversee all repair, maintenance, and store‑related capital improvement projects to ensure minimal disruption to operations.

Oversee HVAC, electrical, plumbing, security systems, and general building maintenance across all facilities

Coordinate with regional leaders and store teams to ensure consistent facility standards

Manage vendor relationships and service contracts for multi‑location maintenance and services

Manage day‑to‑day operations of the corporate office to ensure functionality, cleanliness, and employee satisfaction.

Oversee office space planning, utilities, security, and maintenance.

Collaborate with IT, HR, and other departments to support a productive workplace environment.

Partner with Supply Chain leadership to maintain operational uptime and Distribution Center building integrity.

Ensure compliance with OSHA, ADA, fire safety, and all local building codes across all facilities

Develop and implement comprehensive safety programs and emergency procedures

Conduct regular facility audits and risk assessments

Manage environmental compliance and sustainability initiatives

Negotiate and manage contracts with facility service providers, including cleaning, maintenance, security, and utilities.

Establish and maintain relationships with regional and national service vendors

Oversee procurement of facilities supplies, equipment, and services

Monitor vendor performance and ensure service level agreements are met

Lead and develop a team of facilities professionals and coordinators

Establish performance metrics and accountability measures for facilities operations

Provide training and development opportunities for facilities staff

Collaborate cross‑functionally with Retail Operations, Distribution Center Operations, Real Estate, IT, and Store Development teams

Manage facilities operating budgets

Identify cost reduction opportunities while maintaining service quality

Analyze and report on facilities metrics, including energy usage, maintenance costs, and operational efficiency

Oversee capital project budgets and ensure projects are completed on time and within budget

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field or equivalent work experience

8+ years of progressive facilities management experience with multi‑location retail or similar environment

4+ years of leadership experience managing facilities teams

Experience with retail store operations and understanding of customer‑facing environments

Strong knowledge of building systems (HVAC, electrical, plumbing, security)

Proficiency with CAFM (Computer‑Aided Facilities Management) software

Experience with project management and budget management

Knowledge of building codes, safety regulations, and compliance requirements

Understanding of energy management and sustainability practices

Strong understanding of building systems, construction, lease obligations, and health/safety compliance.

Proven ability to manage a large portfolio and lead high‑performing teams across multiple geographies.

Excellent communication and presentation skills

Strong negotiation and vendor management capabilities

Ability to work collaboratively across multiple departments and locations

Master's degree or professional certification (CFM, FMP, or similar)

Experience in fashion jewelry retail or consumer goods retail

Knowledge of retail construction and store design principles

Experience with LEED certification and green building practices