Program Manager

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Program Manager located in Austin, TX
. Reporting to the Director of Operations
, the Program Manager will be in charge of guiding a team of cross‑functional experts in the delivery of customer‑focused products and services, and will hold up development and implementation of a project, pricing, and program strategies in order to continue to deliver value to the business and its customers.

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Travel 15% to other company facilities, field service operations.
• Monitor and track that project and program deliverables are met.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and vendors act as escalation in the event of customer issues.
• In charge of customer's satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

• Bachelor's degree in engineering or related field or equivalent experience.
• 7+ years of experience in program administration/management or related area.
• Advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• People Managing experience local and off sight locations.
• Knowledge of multiple functional technologies/processes, industries or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.
• Expert knowledge of the function and a thorough understanding of Flex and related business.
• Detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.

• Full range of medical, dental, and vision plans.
• Life Insurance.
• Short‑term and Long‑term Disability.
• Matching 401(k) Contributions.
• Vacation and Paid Sick Time.
• Tuition Reimbursement.

Job Category:
Operations

Relocation:
Not eligible

Is Sponsorship Available? No

No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.

Please email  and we'll discuss your specific situation and next steps (

NOTE:

this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).