Director of Housing - Cairn Point

Job Title:
Director of Housing – Cairn Point

Department:
Client Services

Program:
Cairn Point

Reports To:
Chief Program Officer

FLSA Status:
Exempt/Salaried

Caritas seeks a dynamic, dedicated individual as Director of Housing at Cairn Point who will provide comprehensive management and oversight to Caritas staff. Cairn will have 150 units of housing; primarily supportive housing. The Director will guide staff in providing evidence-based services to all clients residing at the property. This will include personalized support via case management and connection to health services.

The Director will work collaboratively with Caritas integrated services (education, employment, food services, and volunteer support) to meet the individual needs of the clients. The Director will bring proven non-profit management expertise and experience in community-based programs. This is a highly visible position that ensures the work is carried out in a manner consistent with the mission, vision, and culture of Caritas.

The Chief Programs Officer supervises the Director.

• Plan, develop, implement, and maintain services that meet the needs of the clients.
• Build and maintain relationships with internal and external stakeholders, including other service providers and funding sources.
• It is familiar with all aspects of government and private grants applicable to Cairn Point, including government policies related to all grants.
• Ensure compliance with grant requirements.
• Identify and guide program manager in implementing systems that streamline workflow.
• Prepare program reports as needed.
• Participate in all program monitoring reviews conducted by funding sources.
• Participate in all Cairn Point budget meetings and participate in the annual Cairn Point budget development process.
• Conducts ongoing assessment of potential risk to the agency, including clients, staff, and volunteers.
• Facilitates collaborative and effective relationships between program staff and property management staff.

• Remains calm, steady and focused on the face of pressure, meets deadlines, and is not intimidated by task/time limitations.
• Has superb interpersonal skills, including the ability to generate respect and trust from colleagues, direct reports, and external constituents.
• Consistently research best practices for service delivery and changes to government regulations relevant to housing services.
• Identifies opportunities and challenges and works across departments and teams to craft innovative solutions.
• As directed by supervisor, represent Caritas at relevant community meetings and committees.

• Ensure that housing services adhere to evidence-based and best practices, including adherence to Housing First principles.
• Structure program and guide manager to lead the team to deliver outstanding client services.
• Ensure staff adherence to the Client Services Policies and Procedures manual.
• Participate in all relevant programmatic meetings.
• Guide program supervisors in identifying critical data collection needs (outputs and outcomes).
• Use results of program evaluation and data to continuously improve client services and ensure client satisfaction.

• Hire, train, supervise, develop, and evaluate program supervisors.
• Understand and adhere to hiring policies and procedures.
• Ensure that strategic professional development is happening for staff at all levels, including accessing outside training and planning for team-wide learning opportunities.
• Understand and adhere to agency policies and procedures, e.g., Employee Handbook.
• Lead the departmental team in developing their skills, positive morale, and positive working relationships reflective of agency values and philosophy.
• Addresses HR issues with guidance from the HR Director.

• Participate in agency-wide events, planning and training functions.
• Comply with administrative procedures, reporting, and record keeping policies.
• Perform other duties as assigned by Chief Programs Officer.
• Design an approved plan for professional development as a director and leader.
• Treat clients, staff, volunteers and the general public with courtesy and respect.

• Required:
  
  Bachelor’s degree. A degree in social work, psychology, public health, counseling, education, or other related fields in human services from an accredited college or university is preferred.
• Required:
  
  Master’s degree in social work,…