SBU Operations Manager; Financial Services & Capital Markets

Husch Blackwell LLP
is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long‑term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our SBU Operations Manager position, supporting the Financial Services & Capital Markets industry group.

This position may be based in the Central or Mountain time zones, with a preference for location in a city with a Husch Blackwell office.

The SBU Operations Manager is responsible for driving operational excellence and the day‑to‑day execution of initiatives that drive the growth of the Strategic Business Unit. Reporting to the Managing Director, this role works closely with SBU leadership, attorneys, and operations functions—including conflicts, pricing, business intake, integration, and other key departments—serving as a key point of contact who connects the SBU to firm resources and helps execute strategic and operational initiatives, supports process improvements, and assists with day‑to‑day financial and human capital management activities.

This role also promotes effective adoption of the firm’s AI tools within the SBU. The SBU Operations Manager is a hands‑on operational contributor with a strong working knowledge of the SBU’s business who helps the SBU achieve its business objectives and deliver exceptional client service. Essential job functions include:

• Partner with the Managing Director and SBU leader in executing the SBU’s strategic plan, including business growth, client development, and market positioning initiatives.
• Manage the execution of strategic projects, ensuring objectives are met and key results are delivered.
• Monitor industry trends and the competitive landscape, including the evolving role of AI in legal service delivery, and translate relevant developments into actionable recommendations for SBU leadership.
• Support cross‑functional projects that enhance SBU effectiveness.

Operational Excellence & Process Improvement

• Identify, design, and implement process improvements to increase efficiency, quality, and consistency across the SBU, escalating recommendations to leadership as needed.
• Facilitate the SBU’s use of the firm’s AI capabilities, connecting attorneys with the tools and support needed to transform how legal work is delivered and elevate client service.
• Develop and maintain best practices and procedures that support operational excellence across the SBU.
• Serve as liaison and escalation point between the SBU and firm‑wide operations functions (e.g., conflicts, pricing, business intake, integration) as well as other departments (e.g., Business Development, Finance, People), driving resolution on cross‑functional issues to ensure seamless service delivery.
• Compile, analyze, and maintain budgeting, forecasting, and variance‑analysis data, providing the Managing Director with a preliminary assessment to support review of the SBU's financial performance.
• Collaborate with Finance to track key…