Customer Success Lead — Retention Strategy
Listed on 2026-10-10
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Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Commerce is seeking a seasoned Manager, Customer Success Management to lead a high-performing team and drive retention, adoption, and expansion. You will coach managers, set priorities, and ensure coverage aligns with business objectives while partnering across Sales, Product, Support and Finance to maximize customer value.
You’ll own forecasting for renewals and expansion, monitor dashboards, and present insights to senior leadership. Hybrid work in Austin/remote-friendly channels may apply.
This is a genuine opportunity to take on the Customer Success Lead — Retention, Growth & Strategy role at US, Inc.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Success Lead — Retention, Growth & Strategy role in the description above.
We appreciate your interest in this position.
Join US, Inc. and contribute to our ongoing work.
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