Tennis Director
Listed on 2026-10-11
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Management
Operations Management, General Management, Project & Program Management
Tennis Director Club in Austin, Texas is looking for a Tennis Director.
Position Overview:
We are seeking a seasoned, business-minded Director of Tennis to join our senior management team to take operational and strategic ownership of 3 tennis centers across Austin. This is an executive leadership position for an experienced business operator. As Director, you will serve on a small executive team as the engine of our facilities—driving operational efficiency, managing city contract relationships, leading a team of 50+, and taking complete accountability for operational success and financial growth.
Your primary mission is to provide high-level management and execution, eliminate operational friction, elevate team performance, and act as a true partner to ownership and the senior executive team to remove daily management overhead from the owner.
- Full Employee Lifecycle:
Lead hiring, onboarding, training, performance evaluations, and offboarding for all staff across 3 locations. - Team Elevation & Culture:
Build and sustain a high-performing, positive team culture grounded in accountability, clear feedback, and professional development. - Standard Operating Procedures (SOPs):
Design, implement, and enforce structured SOPs across all locations to ensure order, consistency, and operational excellence.
- P&L & Financial Health:
Manage location budgets, monitor revenue drivers, control labor costs, and optimize profitability across all programs, court bookings, and retail operations. - City & Partner Relations:
Manage local municipality/city contracts, ensuring compliance, seamless communication, and long-term partnership health. - Brand Integrity:
Maintain high facility standards, guest satisfaction, and brand reputation across every customer touchpoint.
- Proactive
Risk Management:
Stay ahead of operational hurdles, facility needs, and staffing shortages before they impact the business or customer experience. - Autonomous Decision-Making:
Exercise exceptional judgment to resolve complex client issues, operational conflicts, and team dynamics independently. - Executive Support:
Identify systemic challenges, formulate actionable solutions, and execute them end-to-end to streamline operations for ownership.
- Leadership
Experience:
Minimum 5–10 years of progressive management experience leading large teams (20+ staff members required; 30+ across multiple sites strongly preferred). - Communication
Skills:
Executive-level written and verbal communication skills across all mediums (staff meetings, customer responses, municipal reporting, ownership briefings). - Financial & Business Acumen:
Demonstrated experience managing facility P&Ls, city/municipal contracts, and operational budgets. - Operational Mastery:
Proven track record of building and training staff on SOPs, scaling systems, and maintaining multi-site consistency. - Customer & Community Focus:
Ability to balance customer satisfaction with core business goals, staff morale, and brand values.
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