Administrative Supervisor; Aquatics Division​/Austin Parks and Recreation

Public Pools Generic Address

Full time

JR105339

Administrative Supervisor

Responsible for supervising and coordinating the daily activities, operations, and personnel in clerical and administrative support functions.

• Coordinates and ensures adherence to quality standards, deadlines and proper procedures of work performed by office, administrative, or customer service employees.
• Provides employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Interprets and communicates work procedures and policies and procedures to staff and assures compliance.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources. Interprets policies and procedures and recommends appropriate courses of action.
• Acts in a liaison capacity with other departments, divisions, and organizations.
• Prepares and presents comprehensive and detailed reports by compiling, reviewing, and analyzing data; provides written and/or oral reports. Works on multiple/diverse complex issues requiring advanced knowledge and experience.
• Develops and monitors budget.
• Monitors projects performance and timelines.

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal

• Knowledge of the daily operations of the area supported.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of city practice, policy and procedures.
• Knowledge of applicable processes, techniques and methods.
• Knowledge of fiscal planning and budget preparation.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changing priorities.
• Ability to establish and maintain good working relationships with city employees and the public.
• Ability to conduct research, identifying and analyzing trends, including root cause analysis.

• Graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in Business, Public Administration or in a field related to the job, plus four (4) years of professional experience in staff support functions such as personnel, purchasing, or finance, (2) two years of which were in a lead or supervisory capacity.
• Master's Degree may substitute for required experience up to a maximum of two (2) years.
• Experience or education may substitute up to the maximum of four (4) years.

None.

• Experience in managing administrative staff in a fast-paced environment while addressing the public, vendors, stakeholders, and contractors.
• Experience managing calendars, technical writing, editing memos, tracking assignments, and working with multiple departments and priorities.
• Experience managing aquatic related sites with administrative support for timekeeping, projects and tasks as assigned by the Division Manager.
• Experience as a liaison for the employer between different organizational units, communities, stakeholders and diverse populations, including researching, responding to, and resolving complaints with other Managers, employees and the public.
• Experience providing customer and community outreach services to the public.

• Advanced proficiency in Microsoft Office to include Word, Excel, Teams and Outlook, including possessing strong oral and writing skills, developing spreadsheets and presentations, and completing research projects.
• Proficiency with entering and completing time entry in a timekeeping system such as UKG or similar system.
• Demonstrated experience in planning and organizing, including coordinating calendars for multiple sites, and effectively managing frequent interruptions and changing priorities.
• Ability to fluently communicate (reading, writing, speaking) in English and Spanish.

• Ability to travel to more than one work location.