Director of Operations Excellence

Director of Operations Excellence

Location:

Austin, TX, United States

Category:
Technology

Job

Description

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

is looking for a Director of Operations Excellence to build and lead a new centralized organization that drives operational maturity, reliability, and efficiency across 's 600+ developer engineering organization. This role will establish and scale our Operations Excellence function, bringing together Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations into a unified, strategic capability.

You will be responsible for defining the vision, strategy, and execution roadmap for operational excellence s includes building high-performing teams, establishing operational frameworks and standards, driving adoption of operational best practices, and delivering measurable improvements in site reliability, product quality, cost efficiency, and release velocity. You'll partner closely with engineering leadership, product teams, and platform engineering to elevate operational maturity across the entire technology organization.

This is a unique opportunity to build something from the ground up - shaping culture, processes, and systems while strategically integrating existing talent from across  into a cohesive, high-impact organization.

• Build high-trust, high-performance teams that deliver both strategic vision and tactical execution

• Balance technical depth with executive presence, able to debug production incidents and present to C-suite leadership

• Drive change through influence and partnership, not mandates, earning credibility through demonstrated value

• Understand the interconnections between reliability, quality, cost, and velocity—and knows how to optimize across all dimensions

• Thrive in ambiguity and can establish structure, process, and accountability where none exists

• Champions operational discipline while remaining pragmatic about tradeoffs and business priorities

• Build and lead the Operations Excellence organization, scaling teams across Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations

• Recruit, develop, and retain top engineering and operations talent while fostering a culture of accountability, continuous improvement, and operational discipline

• Establish team structures, roles, and responsibilities that balance centralized expertise with embedded support models

• Integrate existing  employees strategically into the new organization, leveraging institutional knowledge while establishing new operational standards

• Create career development frameworks and technical growth paths for operational excellence team members

• Drive cultural transformation around operational excellence, making reliability, quality, and efficiency core engineering values

• Define and communicate the long-term vision and strategy for operational excellence across reliability, quality, cost optimization, and release management

• Establish operational excellence frameworks aligned with industry best practices including SRE principles, DORA metrics, Fin Ops methodologies, and quality engineering standards

• Set strategic priorities and investment roadmaps across all operational excellence domains

• Partner with executive leadership to align operational excellence initiatives with business objectives and technology strategy

• Drive the integration of AI-augmented operational tools and developer productivity enhancements into operational workflows

• Influence engineering and product roadmaps to prioritize operational health, reliability improvements, and technical debt reduction

• Own operational KPIs and SLAs across site reliability, quality metrics, cloud cost efficiency, and release management performance

• Drive measurable…