Manager, Customer Program II

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Customer Program Manager II

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Customer Program Manager II is responsible for orchestrating all program activities by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements, and personnel in support of a Just-in-Time (JIT) environment. Additionally, this position is responsible for ensuring streamlined operations, facility organization, and competent personnel while supporting internal and external partnerships. The Program Manager II fosters an atmosphere of trust, engagement, and accountability through clear communication of individual and team responsibilities.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

Courage

Take ownership for issues and problems.

Collaboration

Share knowledge and experience with others

Commitment -

Focus on ensuring internal and external customer expectations is met in a timely way.

Community

- We value our world and everyone who shares it.

Continuously promote and maintain positive working relationships with customers and suppliers to achieve optimal market exposure, ensuring all opportunities to provide value-added services are actively pursued and negotiated.

Direct all program operations, including inventory and stocking strategies, to maintain optimal inventory levels supporting JIT contract requirements.

Manage and maintain budgetary compliance and recommend annual budget adjustments as needed.

Plan, direct, and prioritize facility workflow along with Project and Life Cycle strategies to ensure a consistent and timely flow of inventory in accordance with customer requirements and delivery schedules.

Manage department staff to ensure a high level of customer service, promote teamwork, and guide employees toward achieving established goals and objectives.

Lead by example and provide strong managerial support and guidance to facility teams through clear work instructions, policies, procedures, and administrative direction.

Coordinate and ensure team members have access to current program information, technical resources, equipment, and tools necessary to perform their duties efficiently and accurately.

Implement, oversee, and document training related to AS9100 requirements, Quality Work Instructions, process improvements, and customer-specific requirements.

Promote employee engagement in continuous improvement initiatives by facilitating discussions regarding program strengths, deficiencies, and opportunities for enhancement.

Investigate and resolve communication breakdowns and process deficiencies promptly, implementing corrective actions and retraining where necessary to prevent recurrence.

Ensure compliance with customer onsite policies and procedures, as applicable, in addition to Incora policies and procedures.

Conduct supervisor performance evaluations, where applicable, or monitor evaluations performed by supervisors. Identify coaching and development opportunities and approve wage adjustments and promotions within budget guidelines and compensation policies.

Create, compile, and analyze workflow, time, labor, and operational reports to identify opportunities for organizational and process improvements while ensuring current and future commitments are met.

Manage, coordinate, or assign responsibility for facility maintenance, equipment upkeep, real estate maintenance activities, site security, and overall facility organization and cleanliness.

Attend company-sponsored meetings, leadership development programs, and management training sessions as required.

Building Customer Relationships Communication Customer  Focus Strategic Planning Leadership and Team Development Process Improvement Problem Solving Decision Making Organizational Effectiveness

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story. We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.

Incora offers 8 Paid Holidays with 2…