Director of Operations

Eterniti is building one of the world’s leading premium vacation rental property management platforms. Backed by Limestone Capital, we partner with established regional vacation rental brands and support them with centralized technology, revenue management, marketing, operations, data and AI. The idea is simple: local market expertise, plus the resources and discipline of an institutional platform.

Our brands include Emerald Stay (premium homes), Bo House (luxury) and Verbier Exclusive (ultra-luxury). In Europe we’re already established across the south of France, the French Alps, the Swiss Alps and Spain.

Eterniti Americas leads the group’s growth in the Americas. We’ve rolled out Emerald Stay across premier destinations in Vermont, New Hampshire, Massachusetts, upstate New York, Texas and Arizona, and we keep expanding into new markets, with roughly one acquisition every quarter. Our goal is to build the leading premium vacation rental property management platform in the Americas and pass $250 million in Gross Booking Revenue by 2030.

• Reports to: Franklin, CEO of Eterniti Americas
• Location: In person in Austin, TX
• Travel: 20 to 30% across the US

We’re hiring a Director of Operations to lead the general managers who run our local businesses. This is a senior role and a seat on the US leadership team, working alongside Franklin and the rest of leadership on how we run, grow and integrate the business.

We grow by acquiring established property management companies, usually with strong local leaders who have deep relationships with homeowners and whom we want to keep. Each market’s GM or operations lead reports to you. Your job is to help each of them run a better business: assess them, coach them, hold them accountable to clear goals, hire when there’s a gap and make a change when someone isn’t the right fit.

You’ll go deep into a market when it needs it, but you’ll lead through the GMs, not around them.

You’ll also own the operating outcome of every acquisition. Our M&A Integrations Lead runs the process around closing. You make sure the business we bought is stronger a year later, with its homeowners, its management contracts and its best people still with us.

Our business already works and is profitable. You’re not coming in to rebuild it. You’re coming in to improve what exists, make KPIs and accountability clearer, and help us scale much faster as we add markets. The hardest part is judgment: knowing what should be the same in every market, what should flex to fit local guests, owners and what’s possible on the ground, and when to preserve what made a local business successful in the first place.

Our businesses run lean, so you’ll also need to get into the detail yourself, especially on process and systems, to see what’s working and fix what isn’t.

Lead and develop our GMs

• Lead the GMs and operations leads in Texas, Arizona, New Hampshire, Vermont, Massachusetts and upstate New York, plus each new market we add
• Assess each local leader and team honestly, and build a clear plan for each market: who stays, who grows and where the gaps are
• Set clear goals for every GM and run a weekly and monthly rhythm to review results, solve problems and hold people accountable
• Coach GMs to run stronger businesses, and step in directly when a market needs it
• Hire great local leaders when there’s a gap, and make changes quickly when someone isn’t the right fit
• Shape the org structure for each market and for US operations as a whole

Our M&A Integrations Lead runs the deal process and the closing checklist: diligence logistics, bank accounts, employment agreements, contracts, insurance, registrations and the first 90 days of setup. You own what…