Manager, Cybersecurity Operations

Austin Community College is seeking a Cybersecurity Operations Manager in Austin, TX, responsible for operational leadership and tactical oversight of the institution’s defensive security capabilities. Reporting to the Director of Information Security, this onsite role drives continuous monitoring, detection, and remediation, and leads a specialized Security Operations team covering IAM, endpoint protection, SIEM, and vulnerability management.

• Provide direct leadership, coaching, and performance management for the Security Operations team, supporting a culture of collaboration, continuous improvement, and technical excellence.
• Manage hiring, professional development, and resource allocation to maintain 24/7 operational readiness and ongoing team growth.
• Oversee the day-to-day operational cadence for security monitoring and response, ensuring internal and external resources meet institutional performance standards.
• Serve as a primary incident leader for major security events, coordinating and communicating across technical teams, legal, and executive leadership to enable rapid containment and institutional recovery.
• Lead Post-Incident Reviews (PIRs) and Root-cause analysis (RCA) sessions, using incident data to drive long-term architectural improvements and refine response playbooks.
• Ensure operational integrity of the security stack for EDR
  , IAM
  , and SIEM
  , maintaining 100% visibility and effective telemetry across the network.
• Manage the college wide vulnerability program by prioritizing remediation through a balance of technical risk and operational requirements, coordinating patch management life cycles with IT infrastructure teams.
• Directly manage third-party security service providers and vendors, conducting regular performance reviews to confirm Service Level Agreement (SLA) adherence and seamless integration of external telemetry into internal workflows.
• Establish and maintain Security Operations KPIs, including metrics such as Mean Time to Detect/Respond
  , and provide leadership briefings on threat trends and security posture maturity.
• Stay current on emerging global threats and regulatory requirements, advising leadership on potential impacts and recommending proactive defense strategies.
• Establish threat detection and incident response controls for AI and Machine Learning (ML) workloads, identifying shadow AI usage, unvetted integrations, and model vulnerabilities.
• Operationalize security policies to ensure technical workflows align with institutional risk frameworks and compliance mandates.
• Receive general direction from higher-level administrative staff while exercising considerable independent judgment in managing departmental operations.

• Direct, supervise, and evaluate subordinate staff performance, ensuring alignment with the college’s mission and goals, setting performance standards, and providing coaching and development.
• Ensure compliance with institutional HR policies and employment regulations while fostering a collaborative environment.
• May oversee unit-level budgeting and purchasing, ensuring responsible fiscal management aligned with institutional priorities and public accountability standards.
• Lead development and use of reporting tools and data systems to support strategic planning, institutional effectiveness, and compliance, interpreting data to inform policy, operations, and service delivery.
• Manage departmental programs and services to align with institutional goals, timelines, and applicable regulations, coordinating with unit leadership to address operational needs and enhancements.
• Plan and allocate staff and operational resources to support unit goals, maintain service continuity, and respond to emerging institutional needs.

• Bachelor’s degree.
• Three (3) years related work experience, including one (1) year of supervisory experience.
• Advanced knowledge of network architecture, including firewalls
  , and integration of enterprise security stacks (
  SIEM
  , EDR
  , IAM
  ) to ensure 100% visibility across hybrid environments.
• Proven expertise leading high-stakes containment efforts and overseeing digital forensic investigations to identify root causes and prevent recurrence.
• Advanced proficiency mapping adversary behavior to the MITRE Adversarial Tactics, Techniques, and Common Knowledge (ATT&CK) framework to validate detection strategies and close defensive coverage gaps.
• Extensive experience architecting the end-to-end vulnerability lifecycle and translating…