Area Director

We're hiring an Area Director to serve as the senior operating leader for seven Kid Strong centers across two of Texas's fastest-growing markets. This is a true "second-in-command" role: you'll own performance across the organization, lead a team of General Managers, and build a business that runs without ownership in the day-to-day.

If you're a multi-unit operator who loves developing leaders as much as hitting numbers, read on.

Ownership Team

7 General Managers + 2 Regional CAT Coaches

Austin (Pflugerville, North Austin, South Austin, Cedar Park) & Houston (Cypress, Katy, Sugar Land)

Austin-based; regular Houston travel required

Mon–Thu, 9:30 AM–6:30 PM + 8 flexible hours Fri–Sun

Full-time, 40+ hours/week

• Lead, coach, and hold accountable seven General Managers and two Regional CAT Coaches
• Set clear expectations and measurable goals for every leader and center
• Run consistent 1:1s, leadership meetings, and performance reviews
• Build a leadership bench through GM/AGM development and succession planning
• Own hiring, performance management, corrective action, and terminations

• Drive revenue and same-store sales growth across all seven locations
• Monitor center-level KPIs and understand the story behind the numbers — not just report them
• Manage labor responsibly while keeping centers appropriately staffed
• Build and execute turnaround plans for underperforming centers, following through until performance stabilizes
• Optimize class schedules, capacity, and enrollment to capture demand
• Partner with ownership on budgets, forecasts, and growth strategy
• Hold center leadership accountable for lead management, trial execution, show rates, close rates, and follow-up
• Ensure consistent sales process execution across all seven centers
• Diagnose funnel breakdowns and coach leaders to measurable improvement

• Own retention strategy — monitor cancellations, freezes, feedback, and at‑risk families
• Ensure center leaders proactively address families considering leaving
• Set standards for communication, issue resolution, cleanliness, and professionalism
• Step into escalated member situations when appropriate

• Ensure Kid Strong programming and brand standards are executed consistently across all locations
• Partner with Regional CAT Coaches on coach training, certification, and development
• Protect the quality of the Kid Strong product while driving financial performance

• Ensure every center has appropriate staffing and leadership coverage
• Anticipate staffing needs rather than react to shortages
• Monitor turnover, engagement, and culture trends across both markets
• Address performance issues, communication breakdowns, and toxic behavior quickly
• Build a culture where expectations are clear and strong performers are recognized

• Ensure consistent execution of policies, safety standards, scheduling, and payroll processes
• Conduct regular center visits and operational assessments
  
  Ensure direct reports follow through on commitments and deadlines
• Identify recurring problems and build systems that address root causes

Total membership & net growth Revenue & same-store sales Leads, trials, show rate & close rate Retention, cancellations & freezes Class utilization & capacity Labor percentage & staffing efficiency Coach certification & training completion Member experience & escalations Hiring needs & turnover Operational standards & brand compliance

know why the numbers look the way they…