Senior Manager, Platform Implementation

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

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Implementation is an essential differentiator for Rippling and a critical time in the customer journey. We are looking for a Sr. Manager, Platform Implementations to lead a team of 20+ team members and 3 Managers and drive the successful delivery of Platform solutions across Rippling’s client base. This leader will oversee end-to-end Platform onboarding, including Custom Reports, Workflows, Apps, SOWs, Dashboards, Analytics and additional foundational capabilities to support AI.

You’ll partner cross-functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world-class implementations.

The ideal candidate for this role has a technical background, track record of managing high-performing implementation teams, building processes and systems, driving operational rigor, and a passion for operational excellence and customer impact. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

• Own the strategy and execution of Platform implementations from client kickoff through go-live.
• Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
• Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
• Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
• Develop, monitor, and manage key performance metrics
• Hire, mentor, and grow high-performing teams that consistently meet and exceed monthly goals and targets and deliver high-quality implementation services to clients.
• Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
• Drive adoption of best practices in project management, change management, and client communication.
• Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services

• You have 10+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
• At least 2+ years of experience leading and developing people managers
• Deep understanding of systems and operations with B2B or B2C products
• Proven track record in hiring and overseeing distributed teams
• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
• A data-driven approach to developing, tracking and optimizing performance metrics
• Self-motivated, detail-attentive, action-driven with the ability to take…