Senior Customer Operations Manager
Listed on 2026-10-18
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Management
Operations Management, Client Relationship Management
HID Global in Austin, Texas, is seeking a Customer Service Manager II to lead the Customer Operations teams supporting order management, case resolution, and service for commercial and strategic accounts. You’ll own key performance metrics, forecast capacity, and ensure timely, accurate customer responses.
You will coach and develop teams, monitor queue health, partner with Sales, Operations, and Finance, and drive continuous improvement through data analysis and process optimization.
We would love to welcome a new Senior Customer Operations Manager to our organisation in Austin, TX, United States.
We appreciate your interest in this position.
Join Record and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Customer Operations Manager role at Record, based in Austin, TX, United States.
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