Application Engineering Manager

Application Engineering Manager# Careers## Application Engineering Manager Apply:
Austin:
Santa Clara:
Richardson:
Full time:
Posted Today:
JR-2605521
** About GF
** Global Foundries (GF) is a leading manufacturer of essential semiconductors, enabling AI at scale from the cloud to the physical world. Through deep partnerships with customers, GF delivers differentiated, power efficient and high-performance solutions for high growth markets. With global manufacturing operations across the U.S., Europe and Asia, GF is a trusted and holistic technology partner for customers around the world.

GF’s talented, global team remains focused every day on security, longevity, and sustainability. For more information, visit   
** Essential Responsibilities*
* ** Customer Success & Technical Leadership*
* · Lead a global team of Application Engineers supporting customer onboarding, solution enablement, software integration, design implementation, technical issue resolution, deployment, and production ramp.
· Serve as the primary escalation point for complex technical issues and strategic customer engagements.
· Build trusted relationships with customer engineering, architecture, product, and executive stakeholders.
· Drive successful customer adoption of MIPS technologies and ensure achievement of customer objectives and milestones.
· Lead technical reviews, workshops, enablement activities, and executive customer engagements.
· Act as the Voice of the Customer by communicating requirements, technical challenges, and market feedback to Product Management and Engineering teams.
** Business Impact & Customer Success*
* · Partner with Sales, Business Development, Product Management, and Customer Program Management to support strategic account growth and customer success objectives.
· Ensure successful post-design-win execution by providing technical leadership, customer enablement, and engineering engagement necessary to accelerate customer adoption and production deployment.
· Monitor customer health, adoption progress, technical readiness, and engagement effectiveness to identify risks and drive successful business outcomes.
· Lead mitigation of customer issues, adoption barriers, and technical risks.
· Contribute customer insights, market intelligence, and adoption trends to support business planning and product strategy.
** Operational Excellence & Executive Reporting*
* · Define, track, and continuously improve key performance indicators (KPIs) for the Application Engineering organization.
· Own executive dashboards and scorecards covering customer health, support effectiveness, adoption progress, resource utilization, escalation trends, and organizational performance.
· Present regular business reviews to executive leadership, providing visibility into customer status, operational performance, business risks, staffing needs, and strategic opportunities.
· Lead resource planning, workforce forecasting, and capacity management to ensure effective support coverage across customers and strategic initiatives.
· Establish operating rhythms, objectives, and performance metrics that align Application Engineering execution with business priorities.
· Drive data-driven decision making through analysis of operational metrics, customer engagement trends, and organizational performance indicators.
· Identify and implement process improvements that enhance efficiency, scalability, and customer satisfaction.
** Team Leadership*
* · Recruit, develop, mentor, and retain a high-performing global Application Engineering team.
· Establish clear performance expectations, career development plans, and growth opportunities.
· Foster a culture of accountability, technical excellence, collaboration, and customer focus.
· Lead workforce planning,…