Senior Manager, Partner Technology Architecture

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects serving our Global and strategic partners. As a first‑line people leader, you will build and develop a high‑performing team that drives holistic partner growth through pre‑sales technical excellence, solution strategy, business development, and AI‑first technology adoption. You will remain hands‑on: coaching your team, staying close to critical partner engagements, and owning the outcomes your team delivers.

You will translate platform capabilities, AI innovation, and industry context into repeatable, outcome‑driven offerings that partners can build, scale, and monetize. This role requires travel for partner, customer, and organizational activities of up to 30%. While this role leads strategic business development and co‑innovation, pre‑sales technical excellence remains the primary operational foundation for the team, including technical discovery, solution demonstrations, proof‑of‑concept leadership, and architectural validation that accelerates partner‑led customer engagements.

As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities against partner and Global Partners & Alliances goals, and remain accountable for the partner outcomes your team delivers.

People Leadership & Team Development

• Lead, coach, and develop a team of Partner Technology Architects, setting clear goals and growing each member according to business needs and individual professional goals.
• Evaluate team members regularly through direct observation, peer feedback, and sales feedback.
• Build and maintain a recruiting pipeline and hire to meet future business demands.
• Manage day‑to‑day team operations, including resource scheduling, activity reporting, and expense review and approval.
• Assign resources to partner engagements, joint solution development, and demand generation to ensure effective use of skills across the assigned region.

• Ensure your team serves as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go‑tomarket priorities across all routes to market.
• Advise partners on practice growth, specialization strategy, and readiness for AI‑enabled offerings.
• Develop forward‑looking strategies with a clear investment and go‑to‑market plan covering headcount, training, and tools.
• Influence partner‑sourced and partner‑influenced pipeline through offer‑led strategy and solution differentiation.
• Drive cross‑industry development and go‑to‑market strategies for innovative solutions with partners.
• Connect solution strategy to measurable business outcomes, including efficiency, growth, ROI, and time‑to‑value.
• Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.