Operations Program Manager

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Full Time Employee Staff/Adv/Mgr Austin, TX, US

Job Description

Location
: USA, Remote or Austin TX (preferred)

Reports to
:
Senior Manager of Operation Program Managers

About FTC Solar Inc

FTC Solar is a fast-growing, global provider of solar tracker systems, technology, software, and engineering services. We are as passionate about renewable energy as we are about our culture and values. We want to attract like-minded individuals who live and breathe Integrity, Accountability, Innovation and Excellence. We’re humble enough to know that we don’t know everything, so we love bold ideas that disrupt the status quo.

FTC Solar is committed to creating a culture of inclusion and diversity. For us, this is not just a set of words or metrics. It drives our culture, creativity, and future success. We support our employees and foster an environment where new ideas and perspectives are celebrated and encouraged. When our employees thrive, FTC Solar thrives. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

The Operation Program Management (OPM) team is a cohesive and supportive team of Operation Program Managers that provide continued support during the entire project life cycle in the post-sales process. They are the primary point of contact during the duration of the project life cycle covering initial upstream coordination, project kick-off, delivery coordination, installation, commissioning, and the transition of the project to operations and maintenance for the Voyager+ and 1P Pioneer Tracker-products.

As an Operation Program Manager, you will be the primary point of contact for the duration of the project from post-sale to completion of performance testing and transition to operations and maintenance of the Voyager+ and 1P Pioneer Tracker products.

This position will expose you to many aspects of our business as it requires cross-functional work with various departments within the company.

We are looking for a team member who is proactive with strong verbal and written communication & organizational skills, great attention to detail, problem solver, and the ability to handle multiple open activities at one time with the appropriate sense of urgency.

You will be required to demonstrate a high level of accountability and be comfortable in a fast-paced and ever-evolving environment.

Some travel to project sites and customer meetings will be required (20- 40%).

• Manage a portfolio of projects of varying size and complexity across the United States, each at different stages of completion, ensuring consistent execution and delivery.
• Serve as the primary point of contact for customers, maintaining daily communication to address concerns, provide updates, and ensure alignment throughout the project lifecycle.
• Lead external communications with customers regarding FTC Solar–supported activities, including weekly meeting documentation, delivery status of materials, requests for information (RFIs), construction and commissioning support, execution of change orders, and other customer-issued requests.
• Manage internal communications with executive leadership, providing regular updates on project execution, financial performance, expenses, customer requirements, escalations, and risk exposure.
• Develop and maintain detailed project schedules, including internal timelines, to ensure on-time fulfillment and…