Regional Operations Manager, Detainee Transport Operations

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Austin, TX, Austin, TX, US

2 days ago Requisition

POSITION INFORMATION: BASIC DETAILS

Full-Time/Part-Time: Full-time

Travel Requirement
:
Yes – 75%

Teleworking
:
Yes

Pay
: $95,000 to $105,000

* Final offer determination is based on a combination of factors, including candidate educational background, years of relevant experience, and specific labor category (LCAT) mapping requirements.

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Position
Summary:The Regional Operations Manager will oversee day-to-day regional transportation operations supporting a government-contract detainee transportation program throughout Texas, with limited operations extending into New Mexico and Oklahoma. This position is responsible for ensuring operational readiness, staffing, safety, security, compliance, and consistent service delivery across assigned locations while maintaining alignment with program objectives and government contract requirements. The Regional Operations Manager will provide direct operational leadership to supervisors and field personnel, monitor performance across assigned locations, and serve as a key liaison between field operations, Program Management, government representatives, and other functional departments.

The ideal candidate will have extensive experience managing geographically dispersed operations and leading transportation, detention, security, corrections, law enforcement, or government-contract personnel.

Duties and Responsibilities:

• Provide day-to-day operational leadership for assigned geographic region and transportation locations.
• Oversee the execution of detainee transportation operations across multiple facilities, routes, and operational locations.
• Ensure assigned operations consistently meet government contract requirements, company policies, safety standards, and established operating procedures.
• Provide leadership and direction to transportation officers, supervisors, and other assigned support personnel.
• Monitor staffing levels across assigned locations and proactively address vacancies, absenteeism, turnover, scheduling issues, and other workforce challenges.
• Develop and maintain staffing and operational plans to ensure sufficient personnel are available to meet mission requirements.
• Monitor daily transportation schedules, assignments, routes, vehicle availability, and operational changes.
• Ensure detainee movements are conducted safely, securely, efficiently, and in accordance with established transportation and detention protocols.
• Ensure employees follow required detainee custody, accountability, search, restraint, transfer, documentation, communication, and security procedures.
• Conduct regular site visits to assigned operational locations to evaluate performance, employee readiness, safety, security, and compliance.
• Establish consistent operating standards across all assigned locations and ensure supervisors are enforcing those standards.
• Monitor operational performance metrics and identify trends, deficiencies, and opportunities for improvement.
• Review staffing, transportation, incident, attendance, safety, and other operational data to support management decisions.
• Investigate operational issues, employee concerns, security incidents, vehicle incidents, complaints, and other events occurring within assigned regions.
• Ensure incidents are properly documented, reported, investigated, and escalated in accordance with company and government requirements.
• Develop and implement corrective action plans when operational, safety, security, staffing, or compliance…