Director, Industry & Learning

The Director, Industry and Learning leads the planning, development, coordination, and execution of educational strategies, content, programs, and initiatives that support Keller Williams' executive priorities and the needs of its agents and Market Center leaders. This position translates organizational objectives and field insights into actionable educational experiences, leadership development opportunities, major event programming, and ongoing content initiatives. The Director participates with executive leadership to establish priorities, guide strategic initiatives, and ensure alignment across departments, including MAPS, Marketing, Communications, Events, Legal, and Technology.

This position leads and develops the Industry and Learning team, manages the department's portfolio of programs and deliverables, and oversees resources, timelines, and execution to drive business results and deliver meaningful educational experiences.

Austin Texas Corporate Office-TX-CO

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)

• Directs the strategy, planning, development, and execution of Industry and Learning programs, educational content, leadership development initiatives, and departmental operations
• Leads, manages, develops, and mentors team members; establishes clear ownership and accountability, monitors performance, resolves collaboration challenges, and ensures deliverables are completed effectively and on time.
• Translates executive direction, organizational priorities, and field needs into actionable plans, assignments, deliverables, timelines, and measurable outcomes.
• Develops and implements educational strategies, content plans, and programming for major company events, including Family Reunion and Mega Camp, encompassing main stage, amphitheater, breakout sessions, leadership sessions, and masterminds.
• Oversees the development and delivery of educational resources and engagement opportunities for Team Leaders, Operating Principals, Market Center leaders, top producers, and other members of the Keller Williams community.
• Directs the planning and coordination of Top Producer and Market Center Leadership Masterminds, digital and in-person programming, associated communities, and KW Communities initiatives.
• Oversees recurring educational content and communications, including THE CHEW, The Lead, and collaboration with the Millionaire Real Estate Podcast team on educational content and supporting resources.
• Collaborates with MAPS to coordinate shared programming, content, audiences, and initiatives; incorporates coach expertise and evaluates proposed programs for alignment with existing strategies and offerings.
• Partners with Marketing, Communications, Events, Legal, Technology, and other cross-functional teams to coordinate resources, manage dependencies, resolve execution challenges, and deliver shared initiatives.
• Manages relationships with executive leadership, speakers, coaches, agents, Market Center leaders, and other stakeholders to understand business needs, communicate priorities, and support successful program delivery.
• Evaluates educational concepts, content, and materials to ensure quality, relevance, consistency, and alignment with intended audiences and business objectives
• Manages the department's portfolio of recurring responsibilities, major events, and new initiatives; establishes priorities, identifies capacity constraints, and maintains visibility into timelines, ownership, and resource requirements.
• Oversees program calendars, deadlines, launches, registration communications, participant follow-up, and other operational activities to ensure effective and consistent delivery.
• Identifies gaps in decision-making, ownership, resources, and execution; exercises sound judgment to resolve issues,…