DPS - RSD - Administrative Operations Lead

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Job Title DPS - RSD - Administrative Operations Lead - 1687

Performs advanced (senior-level) professional administrative, consultative and policy analysis work. Work involves coordination, review and analysis of section functions and processes, including human resources, open records, employee training and records management, review and creation of division policies, program rules, and program metric reporting. May plan, assign, and/or supervise the work of others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

• Serves as point of contact for employees who liaise with other departments and internal programs to explain the programs and agency statutory requirements and provides technical assistance.
• Assists with the daily operations of a variety of technical, training, research, planning, policy, and administrative activities of personnel administration and records management staff.
• Develops methods and procedures for gathering, compiling, analyzing statistical data and ensuring the accuracy and timeliness of data entry and production by team members.
• Reviews and evaluates compliance with program policies and procedures, statutes, and rules; and makes determinations and recommendations to implement corrective action(s) ) and process improvements to standardize and improve organizational systems.
• Develops and implements new or modifies existing administrative program policies, procedures, goals and objectives related to the assigned program areas.
• Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and conducts or oversees training for their implementation.
• Reviews comprehensive technical records and reports that present and interpret data, identifies alternatives, and makes and justifies recommendations based on impact(s) to division resources.
• Assists with the establishment of goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.
• Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
• Advises management on agency studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements.
• May plan, assign, and/or supervise the work of others.
• Perform other duties as assigned.

Education:

Graduation from an accredited four-year college or university with a major in Business Administration, Public Administration, or a related field.

Experience:

Minimum of five (5) years related experience in office management, business administrative review and process, administration of personnel, or organizational development work. Minimum of two (2) years' experience directly supervising staff or serving in a Team Lead position preferred. Experience working with State of Texas is preferred.

Substitution

Note:

Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification:
Must possess a valid driver license from state of residence.

Regulatory knowledge:
Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Supervisory/Managerial/Leadership skills:
Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management. Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Must exhibit integrity; provide clear direction to subordinates; promote teamwork and be able to motivate others to accomplish goals.

Interpersonal

Skills:

Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization

Skills:

Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy,…