Social Services Manager - Social Work Team; HHS

Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations, investing in social and economic well‑being, building a shared understanding of our community, and promoting healthy physical, behavioral and environmental living.

The Social Services Manager, under the Social Work team, manages the day‑to‑day and overall operations of a social services department, work unit or program composed of multiple operational components and related staff. Performs managerial, consultative, technical and administrative work in the planning, developing, overseeing implementation of and evaluating departmental goals and objectives. If position is assigned to the Juvenile Probation Department, may provide direct supervision of youth in secure facilities.

This is a job classification within the Social Services job family and is responsible for managing the operations of a social services department, work unit or program composed of multiple operational components and related staff. This classification is distinguished from the Social Services Program Administrator which directs and manages a large department or broad‑based series of multiple funded programs with broad scope of responsibility, complex budget and large staff.

If position is assigned to the Juvenile Probation Department, this classification may require work in secure facilities, and may require a flexible work schedule in order to meet the needs of the department.

• Directs and manages the planning and operations of a social services department, work unit or program. Oversees subordinate managers and staff, including hiring, training, performance evaluation and disciplinary actions, ensuring activities are consistent with policies, procedures, laws, regulations, goals and objectives.
• Plans, develops and establishes goals and objectives. Participates in, or develops strategic plans to accomplish the goals and objectives.
• Manages service delivery and program operations for assigned area. Organizes operations and procedures. Sets priorities, monitors activities and assignments and resolves problems.
• Provides technical advice, policy interpretation and guidance for application of appropriate procedures to staff.
• Evaluates program effectiveness to develop improved methods. Devises evaluation methodology and manages implementation. Analyzes results and recommends or takes appropriate action.
• Develops, oversees and evaluates new and existing services and initiatives for implementation.
• Assists in, or develops budget for area of assignment. Administers budget and approves or recommends expenditures within established budget. May prepare proposals for funding or funding continuation.
• Serves as liaison and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers and others. Plans, develops and manages a variety of community development and community organizing activities. Identifies and resolves service gaps and barriers, stimulates interest in departmental programs and services.
• Develops and participates in education and training for clients and community. Makes presentations related to departmental programs and services.
• Prepares periodic reports, financial analysis and statistical reports on program activities and program progress.
• If position assigned to Juvenile Probation Department, may provide direct supervision of all clients’ daily activities when working in secure facilities, including maintaining accountability of…