Middle Office Operations Manager

As part of The client’s Middle Office function, you will be responsible for leading, supporting, and developing the team. You will organize departmental activity by allocating responsibilities and ensuring operational continuity, while supervising transaction control and monitoring from initiation by the Front Office and management teams through to resolution.

You will ensure the quality and consistency of instructions, positions, movements, and recorded data within the bank’s systems. Responsibilities include overseeing operations on fixed-income and voluntary and mandatory corporate actions, such as dividends, coupons, repayments, conversions, public offers, and capital increases, while identifying and resolving discrepancies, pending items, and operational incidents.

You will manage the operational relationship with an external provider responsible for the Back Office, monitor service quality, and handle incidents and escalations. You will maintain an effective control framework by keeping procedures up to date and producing the indicators needed to manage activity, collaborating closely with the Front Office, management teams, IT, control functions, and senior leadership, and contributing to process improvement, automation, and digitalization initiatives.