Director, FP&A

In this key role, you will have responsibility for managing several key business areas. The Director, FP&A is responsible for overseeing and scaling the operational finance functions that support Lightspeed DMS’s growth as a dealer management SaaS company. This includes billing operations, revenue operations support, procurement, accounts payable, and expense management.

The role partners closely with Sales, Customer Success, Revenue Accounting, FP&A, and Product to deliver operational excellence, accuracy, compliance, and a strong dealer experience across Lightspeed’s module-based subscription business.

• Lead and develop the Financial Operations organization, including Billing Operations, Procurement, Accounts Payable, and Expense Management.
• Build, mentor, and retain a high-performing team, fostering a culture of accountability and continuous improvement.
• Establish KPIs, SLAs, and scorecards to drive operational rigor and transparency.
• Create scalable credit operations documentation, including SOPs, decision matrices, and training materials.

• Oversee billing operations for Lightspeed’s module-based DMS subscriptions, ensuring accuracy, timeliness, and compliance.
• Support Revenue Accounting, Zone Billing, and ARM teams in ensuring billing and data accuracy across the Salesforce and Net Suite integration.
• Review dealer contracts to ensure billing and revenue terms align with agreements.
• Lead expense reimbursement processes, including policy compliance and reporting.
• Manage Accounts Payable operations, vendor payments, and cash controls.

• Partner with the Director, Accounting, and ELT to design, develop, and implement a formalized procurement function from the ground up, including defining processes, establishing governance frameworks, and building organizational capabilities to support scalable vendor management.
• Once implemented, oversee procurement operations including vendor selection, contract negotiation, purchase order management, and vendor onboarding.
• Develop and maintain procurement policies, approval workflows, and spending controls aligned with company objectives.
• Lead third-party risk management processes, including vendor due diligence, compliance reviews, and ongoing vendor performance monitoring.
• Partner with cross-functional stakeholders to optimize vendor relationships, negotiate favorable terms, and identify cost-saving opportunities.

• Design, develop, and implement a credit desk function to manage dealer credit risk across the Opportunity-to-Cash lifecycle, including credit evaluation for new dealers, order release approvals, credit limit management, and post-sale credit/adjustment authorization workflows.
• Establish credit policies with tiered approval thresholds, documentation standards, and escalation protocols that balance revenue growth with margin protection and risk mitigation.
• Develop cross-functional credit governance processes integrating Sales, Customer Success, AR, and Finance teams.
• Implement credit risk monitoring and reporting for DSO, bad debt exposure, credit utilization, adjustment trends, and approval turnaround times.
• Integrate credit management workflows within Net Suite and Salesforce to automate credit checks, approval routing, and exception handling across the Opportunity-to-Cash process.

• Identify automation and workflow redesign opportunities.
• Implement best practices that enhance scalability and strengthen controls.
• Develop and maintain operational dashboards, KPIs, and performance metrics.
• Partner with Sales, Procurement, FP&A, and Engineering to support…