Guest Experience Director

Mission of a Director The Director manages and sets expectations to consistently provide remarkable experiences for each guest, all day, every day. This position focuses on the long term of the restaurant through goal setting, discipline and accountability, communication, and effective leadership.

Role Requirement

• Proven Assistant Director (Results)
• Meets all Knowledge Criteria
• Exemplary Trainer
• Proven ability for effective communication with others (verbal or otherwise)
• Demonstrates ability to lead other leadership
• Demonstrates the Character, Competency, and Chemistry required
• Vouched for by the Operator, GM, and Directors
• Must be Hungry, Humble, and Habitual
• Fully available 24/6 as the business needs
• Upholds the requirements of all Job Description s and Coordinator roles
• Maintains a high degree of professionalism with the team, peers, guests, and supervisors

• Sets the gameplan to be executed by their team.
• Pursues with excellence the Five Critical Success factors as outlined in the Key Expectations of the Director job description.
• Seeks daily improvement; aims to get desirable results in respective department. Results are achieved through effective teamwork, persistence, and consistency.
• Holds Chick-fil-A P&D’s Vision and Core Values in high regard, leveraging that as a platform to lead and encourage from
• Takes personal responsibility for monthly outcomes. Celebrates good results and works to improve negative results.
• You are an advocate, protector, and challenger of the brand, seeking constant improvement through consistent communication and evaluation of store systems.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.