Managed Services Specialist

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.

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The Managed Services Specialist is the execution engine behind our restaurant customers’ loyalty programs. A key part of PAR’s Strategy & Execution Services team, you'll develop deep product expertise in key PAR Restaurant products such as PAR Punchh (Loyalty) and PAR Games — and put that expertise to work by building, testing, and launching marketing campaigns on our clients' behalf.

This is a hands-on execution role. Specialists own the full build within our platforms: translating a client's marketing requests into a configured, QA'd, live campaign, then monitoring performance and resolving issues if they arise. You'll partner directly with client marketing teams and, where a campaign extends beyond our platforms, collaborate with the client's third-party partners to ensure successful execution. By combining product mastery with exceptional communication skills and a strong ownership mindset, you’ll become a trusted extension of the client's own loyalty marketing team.

Austin, TX - Hybrid

Manager, Managed Services

• 1+ years of experience in account management, marketing, or a related business function — ideally in the context of B2B SaaS (marketing/CRM/ecommerce), digital marketing agencies, or B2C brands
• Strong sense of accountability and ownership — owning end-to-end workflows and outcomes
• Meticulous attention to detail
• Impeccable written and verbal communication — able to restate a complex client request in plain terms and write clearly enough that nothing gets lost between teams
• Natural relationship builder who reads a room well and earns client trust
• Strong time management — able to triage competing deadlines across multiple customers and projects
• Highly analytical and data-driven, with strong problem-solving instincts
• Entrepreneurial, creative, resourceful self-starter
• Collegial, high-energy, thoughtful, persistent

• Bachelor's degree in business or marketing would be a plus.
• Experience designing or executing customer journeys, lifecycle programs, or segmented campaign strategy
• Familiarity with loyalty or CRM platforms and how campaign logic behaves across integrated systems
• Proficiency with Salesforce, Excel, and task management tools

• Develop expert-level knowledge of PAR Punchh and PAR Games — understanding how features interact, where configuration choices have big impact, and what are execution best practices.
• Build and launch client marketing campaigns on both platforms — configuring rewards, customer segments, qualification rules, and campaign settings to deliver on the client's business strategy and marketing goals.
• Perform QA on your own and peers’ deliverables.
• Confirm campaign requirements and customer segment specifications directly with clients and secure approval ahead of launch.
• Coordinate with third-party partners when campaigns extend beyond our platforms, aligning requirements, timing, and testing.
• Monitor campaigns at launch and…