Marketing Analyst | Austin​/TX

Who are we?

#Explore The Experience  #Carreiras Coaktion #Carreers Coaktion

About The Role As Marketing Analyst for AMER & EMEA, you will be the marketing reference for Aktie Now's international operations, focused on demand generation and on expanding our business. You will

Who are we? Aktie Now has over 10 years of CX expertise implementing technologies to transform your customer's journey. But we go beyond that, redefining the interaction between brands and customers.

Our commitment is to enhance customer service, facilitating company-customer communication with innovative technological solutions. Aktie Now offers services of implementation, optimization, migration, integration and other customizations to Zendesk and other market-leading CX applications. Aktie Now is also part of Coaktion, an ecosystem dedicated to the digital transformation of the customer experience. Our mission is to positively impact the CX market; we believe that digital transformation is the key to creating exceptional experiences from the inside out.

Our ecosystem consists of companies committed to redefining standards and offering disruptive solutions to elevate the customer experience, ready to lead the revolution in customer experience

If you share our passion for transformation and wish to explore new experiences, come join this team! #Explore The Experience  #Carreiras Coaktion #Carreers Coaktion

About The Role As Marketing Analyst for AMER & EMEA, you will be the marketing reference for Aktie Now's international operations, focused on demand generation and on expanding our business. You will report to the Marketing Manager and work in direct partnership with the Aktie Now AMER/EMEA Managing Director
. This role is a great fit for someone who enjoys autonomy, likes building processes from the ground up, and wants to see the direct impact of their work on business results.

What You'll Do

Strategy & Results

• Execute the marketing strategy for AMER and EMEA, contributing directly to the growth and revenue goals of our business units in these markets.
• Define and track marketing performance indicators, such as lead volume, conversion rates and pipeline contribution, and propose adjustments whenever needed.
• Prepare analyses, executive reports and management presentations that support leadership decision-making.

Events, Partnerships & Communication

• Plan and execute Aktie Now's participation in international events, including trade shows, conferences, webinars and proprietary events. You will own logistics, materials and sales follow-up.
• Plan and run co-marketing initiatives with Zendesk, such as joint events, communication with Zendesk Account Executives (AEs) and co-branded campaigns.
• Activate the partner channel as a source of pipeline.
• Produce and adapt communications for international markets in English (and Spanish, when applicable). This includes email marketing, Linked In, website content, corporate presentations and case studies.
• Adapt corporate campaigns and materials to each market's reality, monitor results and propose continuous improvements.

Lead Database & Campaigns

• Build, enrich and maintain the international lead database, ensuring data quality, proper segmentation and integration with the sales team.
• Run lead nurturing and demand generation campaigns, as well as targeted sales initiatives to increase engagement and business opportunities.

Processes & Tools

• Develop, document and improve international marketing processes and workflows, from campaign requests to lead handoff to sales.
• Manage and evolve marketing tools, the CRM and performance dashboards.
• Identify opportunities to improve operational efficiency and the experience of internal and external customers.

Cross-functional Collaboration

• Act as the main point of contact between the Brazil Marketing team and the sales leaders in AMER and EMEA, ensuring alignment on brand, messaging and priorities.
• Lead regular meetings with sales teams to review performance, opportunities, challenges and action plans.
• Prepare and deliver training for sales teams on positioning, offerings and sales enablement materials, including onboarding new sales professionals in these markets.

What We're Looking For

• Must be a resident of the United States and allowed to legally work in the USA.
• Someone dynamic, full of energy and commitment to join a growing organization and drive results through ownership
• Bachelor's degree in Marketing, Business Administration, Communications, Sales Management or related fields.
• More 2 years of…