Volunteer Coordinator

Volunteer Coordinator

MLF is excited to announce the position of Volunteer Coordinator. The Volunteer Coordinator is an integral member of the Community Empowerment department, working to steward the MLF vision of empowering communities into a lifestyle of service with the homeless by filling the volunteer needs of our programs and stewarding relationships with groups and individuals who desire to serve with us.

This is a full‑time, non‑exempt position reporting to the Volunteer Manager. Hours are flexible to fit organizational needs, but typically include 8 am‑5 pm Tuesday‑Saturday with additional nights and weekends as Coordinator will office at Community First! Village located at 9116 Hog Eye Road, Austin, TX 78724.

• Manage and coordinate volunteer group requests, scheduling, and communicating all necessary information with group liaison
• Update and maintain volunteer opportunities, descriptions, and communications to ensure an enjoyable and safe serving experience for all volunteers
• Welcome, orient, and check in volunteers to Community First! Village (CFV) daily, with the spirit of hospitality and stewardship
• Maintain accurate information within the volunteer database system daily and generate monthly reporting of volunteer statistics for leadership and program managers
• Provide support to current and potential volunteers as they navigate our volunteer portal and calendar
• Provide customer service to all internal volunteer‑facing programs
• Respond to a high volume of volunteer inquiries in a timely manner, through email and phone
• Maintain an organized record of individuals and groups interested in various volunteer activities
• Maintain all necessary calendars associated with volunteer scheduling
• Assist with volunteer recognition and appreciation, including thank‑you notes to groups and individuals
• Assist in the planning and execution of the annual Volunteer Appreciation event
• Attend staff meetings and other meetings deemed necessary
• Other Duties & Responsibilities as needed

• Commitment to serving those who have experienced homelessness and personal alignment with MLF’s vision, mission, core values, and goals
• At least 2 years of experience in scheduling, organizing, and coordinating groups or related work experience
• Solid educational background including an undergraduate degree or equivalent experience
• Demonstrates integrity and strives for excellence in work
• Proficient in the use of technology, including Microsoft Office Suite; experience in Salesforce or equivalent CRM a plus
• Must be able to respond quickly to communication and be an effective and efficient communicator
• Ability to remain poised under pressure
• Excellent judgment and creative problem‑solving skills
• Strong organizational skills; detail‑oriented
• Always flexible to change
• Must have a valid driver’s license

• Ability to move and lift up to 30 lbs.
• Ability to move about all phases of Community First! Village
• Ability to drive a golf cart

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.