Intake Steward

Join to apply for the Housing Intake Steward role at Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs:
Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master‑planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5‑10 years.

The Neighbor Care Team has the privilege of walking alongside our "neighbors" as they apply to live at Community First! Village (CFV) and to provide an opportunity for them to settle, cultivate and care for themselves and others in this unique community. The Housing Intake Steward is an integral part of the Neighbor Care team, supporting and welcoming neighbors into Community First!

Village. The Housing Intake Steward will steward relationships with new potential neighbors as they move through the housing interview process and settle into life at CFV.

This is a full‑time, non‑exempt position reporting to the Senior Move‑In Manager. Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8am‑5pm Monday‑Friday. Some nights and weekends may be required. The Housing Intake Steward will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

• Steward relationships with new potential neighbors as they move through the housing interview process and settle into life at CFV.
• Conduct housing interviews and home selection appointments for new potential neighbors.
• Conduct background check reviews and confirm potential new neighbor eligibility.
• Schedule housing contract signings, healthcare intakes, move‑in day appointments, and other various appointments. Inform all relevant departments of upcoming move‑ins.
• Ensure organization move‑in goals are met.
• Work closely with new neighbors to make sure they have a plan to pay monthly rent.
• Verify funding for move‑in costs for approved housing applicants; coordinate with partner agencies regarding funding, as well as with the Property Management and Accounting Team.
• Lead the New Neighbor 101 Program to help our neighbors connect with each other and settle well into community at CFV.
• Support relationships with partner agencies serving people currently experiencing homelessness and educate them on our housing application process and requirements.
• Facilitate the virtual and in‑person CFV Potential Neighbor Tour.
• Oversee the process of all neighbor approved transfers.
• Create Welcome Home Report on a monthly basis.
• Assist MLF and Neighbor Care team in achieving our goals, especially helping to move neighbors’ home and into community.
• Assist Neighbor Care and other departments as needed.
• Other duties and responsibilities as needed.

• MLF is a faith‑based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF’s vision, mission, core values, and goals.
• 3 years of housing experience.
• Experience in housing chronically homeless/individuals with high needs is preferred.
• Relevant bachelor’s degree preferred.
• Experience with evaluating and refining processes.
• Proficient in Office 365.
• Strong calendaring / scheduling skills.
• Knowledge of Fair Housing Laws.
• Strong organizational skills, detail oriented.
• Ability to multitask effectively.
• Should possess a strong aptitude for problem solving.
• Ability to work joyfully and connect with diverse populations and organizations.
• Demonstrates integrity and strives for excellence in his/her work.
• A…