Volunteer Coordinator

The Volunteer Coordinator assists with volunteer functions at Austin Street Center. This position involves volunteer outreach, project coordination, calendar management, relationship building, presentations, and assessment for volunteers. The Volunteer Coordinator will work under the supervision of the Volunteer & Community Engagement Manager in close coordination with Shelter Services and Advancement teams to enhance the experience of volunteers at Austin Center.

• Provide customer service to potential and current volunteers and providing a good experience for volunteers on the Austin Street campus
• Conduct and arrange volunteer orientation, training, and scheduling under the supervision of the Volunteer & Community Engagement Manager
• Work within volunteer management platform
• Serve as an Austin Street liaison for speaking engagements, presentations, volunteer recruitment fairs and tours
• Communicate efficiently and effectively with Austin Street staff to ensure volunteers are staffed in support various areas of operations & programing
• Act as a point of contact for volunteer inquiries and communication, regularly communicating with volunteers via email and phone
• Work with volunteers to resolve grievances and promote cooperation and interest
• Help to coordinate volunteer recognition programs and special events
• Solicit and collect in-kind donations
• Assist with Inclement Weather Shelter coordination as needed
• Assist with any other duties as assigned

Skills / Requirements:

• 2+ years experience preferred
• Excellent organization and operational skills
• Keen attention to detail and strong analytic and problem-solving skills
• Ability to provide exceptional customer service to individuals and groups
• Strong interpersonal skills: to deal with a diverse range of people
• Ability to communicate effectively, both orally and written
• Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature with minimal loss of efficiency or composure
• Ability to work evenings and weekends as needed

Your role will support the mission through the following actions:

• Support organization with a mindset of kindness, trustworthiness, determination and empowerment—our core values— for those that we serve
• Be aware of Client(s) particular circumstances (e.g. health concerns, peak stress time, emotional difficulties, problems, etc.)
• Requires resourcefulness and the ability to make decisions in a timely, efficient manner using the training and guidance provided
• Recognize that diversity of culture, personality, and life experience are ingredients for a better world
• Demonstrate experience with sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes.
• Communicate with Client(s) and team member(s) with a positive and willing attitude to help
• Flexibility to learn at all times and recover with poise and ease from setbacks
• Understand and abide by the confidentiality standards of the organization
• Ensure that all health and safety standards are followed and corrected when needed
• Provide a safe environment, shelter and meet the basic needs of the most vulnerable homeless
• Independently manage time with little supervision
• Ability to multitask, handle on-site crisis and adapt to the changing needs of the clients
• Acceptance of agency philosophies of providing hope, support and the resources needed to transition out of homelessness
• Able to develop and maintain positive working relationships with clients, staff and community contacts and able to effectively address and resolve conflict as needed
• Ability to work respectfully with diverse teams, build consensus, and motivate change

Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.

Please ensure to include in the application your most recent three professional positions and at least three references.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Manager, Volunteer & Community Engagement