Volunteer Services Manager

Job Location:

Austin, TX 78724, Position Type:
Full Time, Salary Range: $65,000.00 - $70,000.00 Salary,

Job Title:

Volunteer Services Manager Supervisor:
Chief of Community Engagement

The Volunteer Services Manager is responsible for the development, implementation, and management of the Center's volunteer and internship programs. This position oversees the recruitment, screening, onboarding, training, scheduling, recognition, and retention of volunteers and interns who support direct services, administrative functions, special events, fundraising activities, marketing initiatives, and community engagement efforts.

The manager serves as the primary liaison between the Center and its volunteers, interns, corporate volunteer groups, university partners, and community organizations. This role works collaboratively across departments to develop meaningful volunteer opportunities that support organizational priorities while fostering positive volunteer experiences and long-term engagement. The manager also assists with community outreach, tours, fundraising initiatives, and program support activities that advance the Center's mission.

• Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience
• 2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
• Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations
• Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners
• Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings
• Experience working as part of a multidisciplinary team, with strong collaboration and communication skills
• Strong problem-solving abilities and the capacity to think creatively in response to evolving needs
• Proficiency with database management systems and Microsoft Office applications
• Ability to represent the organization professionally in public settings

• Experience in social work or criminal justice
• Experience recruiting, training, supervising, and retaining volunteers
• Experience with volunteer management systems and CRM platforms

• Recruit, screen, interview, onboard, train, coordinate, and retain volunteers and interns for organizational needs across program, development, administrative, and community engagement functions.
• Manage volunteer and intern applications, screening procedures, reference checks, and background checks in accordance with organizational policies.
• Develop, facilitate, and continuously improve volunteer and intern orientation, training, and educational opportunities.
• Coordinate volunteer and intern scheduling to support direct services, administrative operations, special events, fundraising activities, marketing initiatives, and community projects.
• Maintain volunteer and intern records, files, and database information, ensuring accuracy and confidentiality.
• Develop and maintain relationships with universities, colleges, internship programs, and community organizations to expand volunteer and internship opportunities.
• Coordinate and oversee junior volunteer opportunities and special volunteer engagement programs as needed.
• Conduct volunteer and intern surveys, evaluations, and feedback initiatives to assess program effectiveness and identify opportunities for improvement.