Project Director, Virtual Services

Project Director, Virtual Services We use cookies to offer you a better browsing experience, analyze site traffic, and personalize content. Read about how we use cookies and how you can control them by visiting our Cookie Settings page. If you continue to use this site, you consent to our use of cookies# Careers at IRC## Project Director, Virtual Services Apply:
Fully Remote:
Full time:
Posted Today:
JRThe International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
** Job Overview:
** The Project Director of Virtual Services at the International Rescue Committee (IRC) provides strategic leadership and operational oversight of a national portfolio of virtual resettlement programs that expand access to essential services for refugees and other newcomers across the United States, particularly those living outside traditional service areas. The portfolio includes legacy resettlement programs, state-run programs as well as ALMA, an AI-powered virtual assistant that helps newcomers navigate essential resources and services.

The Project Director also contributes to the Resettlement, Asylum and Integration Department’s virtual and information services strategy.

The role oversees virtual program strategy, implementation, performance, and budget management. It also ensures compliance with award requirements through programmatic monitoring and rigorous direct assistance operations, and it oversees the case management and data systems that support reporting and evidence of impact. The Director leads a geographically dispersed team and cultivates partnerships with government agencies, nonprofit organizations, and other stakeholders. A central focus of the position is developing and scaling innovative, technology-enabled service delivery models that strengthen operational efficiency and promote client self-sufficiency.

This position reports to the Senior Director of Resettlement.  
** Major Responsibilities:**
* ** Program Implementation**:
Lead the design, implementation, and scaling of a national portfolio of virtual programs (some examples include Program of Initial Resettlement, Matching Grant, Preferred Communities) that expand access to essential services for refugees and other newcomers across the United States, leveraging innovative, client-centered service delivery models to reach underserved populations.
* ** Interagency

Collaboration:

** Provide strategic leadership and oversight of interagency virtual services working groups, fostering collaboration and alignment across resettlement agencies to inform program strategy, coordinate implementation, and strengthen virtual service delivery.
* ** People & Culture:
** Build and cultivate an inclusive, impactful team. Support managers in their leadership of teams in line with IRC's People Manager Standards to ensure successful program delivery and a safe, supportive environment for clients and staff.
* ** Monitoring & Compliance:
** Design and enable effective monitoring, evaluation, and reporting on program services. Ensure a data-driven approach that…