Volunteer Coordinator

Volunteer Coordinator

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered 'yes', to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks a Volunteer Coordinator to help build a vibrant community engagement structure that positively impacts program participants, volunteers, and the community in Austin, TX. This position is ideal for someone who is agile, innovative, collaborative, and ready to hit the ground running. The Volunteer Coordinator will be responsible for the oversight of the overall volunteer program including recruitment & onboarding, training, placement, engagement, retention and recognition.

This role will collaborate closely with the Church and Community Engagement Lead and Donations Coordinator.

This is a hybrid role- days in office and 2 remote.

Program, Training, Support, and Recognition:

• Ensure a strong and dynamic volunteer and intern base enabling the office to effectively support mission delivery, fundraising and community outreach objectives.
• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition.
• Coordinate the Good Neighbor Team program as one of the main church engagement opportunities, along with individual volunteer opportunities in each of the following areas:

Recruitment & Onboarding:

• Develop and implement recruitment strategies for critical volunteer and intern opportunities, assessing and refreshing priorities on an ongoing basis.
• Represent World Relief at events and career fairs in order to promote and recruit volunteer and intern opportunities.
• Maintain a consistent, efficient and thorough application and screening process of all volunteers and interns that complies with National Performance Standards.
• Respond to volunteer inquiries from the public in a timely, professional manner.

Training:

• Ensure the provision of orientation and training to all groups, volunteers and interns.
• Collaborate with all departments in the scheduling, development, supervision, coordination and facilitation of volunteer and intern orientations and trainings.
• Develop and conduct refresher and leadership development training sessions for existing volunteers.

Placement:

• Closely track database and manage volunteer assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.
• Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner.

Engagement & Retention:

• Work closely with all departments to guide, identify and support volunteer staffing needs.
• Coordinate volunteer communications, including monthly volunteer newsletters.
• Create and plan opportunities for meaningful volunteer recognition throughout the year.
• Assesses potential risks and liabilities of volunteer activities and behaviors, elevating to the supervisor when necessary.
• Ensure that each volunteer is connected with a broader community of volunteers, either through church-based teams or through periodic gatherings with other volunteers.
• Maximize use of World Relief's e-learning platform "the Workshop" to develop learning pathways for churches and volunteers
• Ensure follow-up communication with designated churches, organizations, schools, volunteer groups, including appreciation, events and thank you notes.

Cross-Departmental

Collaboration:

• Collaborate with programs staff to create and support church and volunteer engagement opportunities.
• Attend joint departmental meetings to coordinate volunteer needs and to share volunteer input on program participant adjustment and integration, and to better guide volunteers in meeting programmatic and missional goals.
• Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff.
• Alongside the Site Manager and Church and Community Engagement Lead, strengthen the office-wide volunteer engagement philosophy and recruitment strategy.
• Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth…