Community Investment Coordinator; Development

• Location 6500 Metropolis Dr.,Austin, TX, 78744,United States
• Job Category Community Investment, Development
• Employee Type Full Time
• Required Degree 4 Year Degree
• Travel 25%
• Manage Others No

This position requires a cover letter. Please attach it with your resume.

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin and its distribution hub in Waco , CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions.

Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.

The Community Investment Coordinator helps build lasting relationships between the Central Texas Food Bank and our individual donors through responsive donor service, essential administrative support, and project coordination. This role responds to donor inquiries, maintains accurate donor information, and coordinates assigned stewardship and fundraising initiatives, including direct mail, donor recognition, and engagement with recurring and mid-level donors. Success requires strong attention to detail, consistent follow-through, and the ability to balance daily donor needs with ongoing projects.

Through this work, the Coordinator helps grow our community of supporters, ensures donors feel valued, and stewards each contribution as an investment in our community’s well-being

The Community Investment Coordinator is a collaborative role within the Resource Development department. The Coordinator reports directly to the Community Investment Manager, receives additional guidance from the Director of Community Investment, and works closely with the full Community Investment team, including another Community Investment Coordinator and the Major Gifts Manager. The role collaborates with Resource Development, Communications, and other Food Bank teams to coordinate and enhance donor communications, gather engaging stories about our work, and connect inquiries with the appropriate staff .

The Coordinator has direct contact with donors via phone, email, text, and at in - person events.

• On assigned days, serve as an initial point of contact for donors contacting the Resource Development department. Respond promptly and professionally to inquiries, accept contributions over the phone, update donor information, and connect donors with other staff members as needed.
• Coordinate assigned donor engagement initiatives, such as direct mail programs, donor recognition programs, and stewardship efforts. Responsibilities include project coordination, content creation, and evaluation of program effectiveness.
• Develop and maintain engaging content for donor communications, including acknowledgement letters, newsletters, and automated responses , to sustain and strengthen donor relationships .
• Assist with planning, coordinating, and carrying out donor events, including follow-up activities that support a positive experience for participants.
• Maintain and update the individual giving communications calendar. Collaborate with internal teams and external vendors to coordinate activities, meet deadlines, and support donor engagement.
• Develop and maintain FAQs and standard operating procedures for donor inquiries and engagement activities to ensure a consistent ,…