Veterinary Client Patient Coordinator - Neurology, AVES

Veterinary Client Patient Coordinator - Neurology, AVES

Join Our Growing Team at Austin Veterinary Emergency and Specialty Center (AVES). We are hiring for multiple technician and assistant roles across departments, including Neurology, to provide high-quality patient care in a fast-paced, collaborative environment at our new 45,000 sq. ft. hospital.

Position: Client Patient Coordinator (CPC) – Neurology

Overview

Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.

Compensation

• $21-$23 hourly, based on experience

Schedules Available

• Full Time
• Schedule:
  
  TBD

Primary Responsibilities

• Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow
• Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion
• Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions
• Provide outstanding client service while supporting a “Fear Free” environment for patients and their owners
• Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams
• Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care
• Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments
• Demonstrate strong multitasking and time management skills in a fast-paced clinical setting
• Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team
• Collaborate closely with specialists and support staff to improve workflow and patient outcomes
• Uphold confidentiality, professionalism, and attention to detail in all aspects of the role

Requirements

• High School Diploma or equivalent
• At least 2 years of experience in a customer service role
• At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital (preferred)
• Team-oriented with a positive work environment focus
• Adaptability and willingness to go the extra mile for the best patient and client experience
• Fluent English (speaking & reading); multilingualism is a plus

Benefits Include

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• PTO and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development
• Uniform stipend
• Retirement plan

Why AVES?

Austin Veterinary Emergency and Specialty Center (AVES) has served the Austin community for 9 years as a robust 24/7/365 veterinary facility offering Emergency, Critical Care, Internal Medicine, Surgery, Neurology, Oncology, Diagnostic Imaging, Interventional Radiology and Cardiology. We are relocating within 2.6 miles to a new location to expand services and opportunities. AVES core values are Kindness, Integrity, Collaboration and Consistently, and we emphasize ongoing education for our staff through on-site programs.

For more information about our hospital, please visit

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. Discover more at

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time). Colorado-specific leave details are provided as required by state law.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin,…