Client Patient Coordinator, Neurology

$20 - $24.50/hr. | Austin Veterinary Emergency & Specialty | Austin, TX

• $20 -$24.50/hr
  . based on experience

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

• Full Time
  • Schedule:
    
    Flexible/TBD
  • Will discuss further upon interview

Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.

• Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow
• Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion
• Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions
• Provide outstanding client service while supporting a "Fear Free" environment for patients and their owners
• Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams
• Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care
• Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments
• Demonstrate strong multitasking and time management skills in a fast-paced clinical setting
• Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team
• Collaborate closely with specialists and support staff to improve workflow and patient outcomes
• Uphold confidentiality, professionalism, and attention to detail in all aspects of the role

• High School Diploma or equivalent
• At least 2 years of experience in a customer service role is required.
• At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.
• Culture builders - team players eager to promote trust, collaboration, and a positive work environment.
• Adaptability - individuals willing to go the extra mile to ensure the best patient and client experience.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities - we're passionate about teaching!
• Enjoy a competitive salary and benefits package.

Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology - and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.

We've Moved! AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility…